Welcome Specialist (St. Charles or Springfield, MO / Hybrid)

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.   We pride ourselves on our values which drive the level of care that we deliver to our patients:   - Here For You (An attitude of service, empathy, and availability)   - Own It (Drive and ownership)   - Do the Right Thing (High integrity)   - Be Positive (Great attitude and a can-do positive approach to challenges)   Join our team and make a positive impact on the lives of others! We are looking for a Welcome Specialist for our team in Missouri. This is a hybrid role that requires 4 days remote and 1 day in our Springfield OR St. Charles office Monday through Friday 9AM to 6PM. Department & Position Overview:   Our Welcome Team helps our clients and caregivers to continue the path to success by finalizing technical details. In this position, you will partner with clients, caregivers, and internal cross-functional teams to carry through new enrollees, ensuring that they are set up for success!     Every Day You Will:   Mange the daily calendar appointments by confirming and conducting scheduled calls   Conduct remote  Orientations with Caregivers and Patients  via phone   Provide  a summary of what the orientation entails  and  provide  instructions on how to access and sign the application via  DocuSign   Review all documents received for employment Verification I-9   Formally welcome the patient into the program, review and finalize enrollment documents   Explain company policies and procedures (rules/regulations)   Coordinate with the caregiver to set up their FreedomCare Account; establish their schedule in Medflyt   Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship   Provide excellent customer service through one-call resolution, demonstrating  FreedomCare ’ s  values of ensuring care and compassion with a positive, helpful demeanor      Run  E-verify  to ensure Caregivers  are authorized to  work with in the U.S     Demonstrate effective time management by  maintaining  scheduled appointments  adherence       Navigate multiple systems, such as DocuSign, Salesforce and  Medflyt ,  determine  authorization  eligibility.     Consistently meets monthly performance metrics of call handling and completed orientations/  SOCs.     Ideal Candidate Will Possess:   Exceptional customer service skills with empathy, compassion, and motivation to help clients.   Enthusiasm to support and educate clients.   Independent self-starter with excellent communication and time management skills   Computer proficiency required ; ability to leverage technology to identify, research and solve customer issues.    Ability to be proactive. Triage what needs to be done.      A positive can-do attitude! In alignment with our core values     Ability to multitask, set priorities and manage time effectively.   Must have poise and patience when dealing with  customers.   Strong phone and verbal communication skills along with active listening skills; ability to comfortably resolve issues over the  telephone.   Attention to detail and data  accuracy.   Ability to meet and/or exceed weekly targets or  metrics.   Proactive with a commitment to excellence in your work   Flexibility and openness as the role and responsibilities may change and or evolve as we grow .     Previous  experience managing multiple schedules.   At least 1 year of  previous  experience in a fast-paced customer service role   Bilingual in English and Spanish, or other languages desired   Nice to have:   3+ years working in a homecare agency, hospital or non-profit organization   Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, citizenship or immigration status, status as an individual with a disability, or other applicable legally protected characteristics. #INDHV