Usher - Leader Bank Pavilion

Job Summary: WHO ARE WE?   Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media &    Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .     Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no w onder we are certified as a Great Place to Work organization and one of People Magazine’s “50 C ompanies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation .     WHO ARE YOU?    Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on !       THE JOB    As an Usher, you help to ensure a safe and orderly concert experience .  Ushers offer the best service possible to guests, visiting artists, and any other member of the public they may encounter . Ushers are expected to carry out any job function management deems as appropriate and within the scope of the usher role: primarily learning the layout of the venue and assisting guests in locating their seats, as well as providing excellent customer service and answering guest questions and concerns. We are hiring now for our April 2026 – October 2026 concert and event season. Usher shifts are typically in the evening, although some events will take place during the day. Evening availability is required .        The Usher department at Leader Bank Pavilion is directly affiliated with the usher union, IATSE Local B-4. If hired, ushers should be willing to join the union if they are not already .     This position pays $18/hour.   WHAT THIS ROLE WILL DO     Represent Live Nation and Leader Bank Pavilion to all venue visitors, including our business partners and artists, in a professional way .       Adapt to the needs of our diverse artists, changing schedules, and tours of varying sizes.    Facilitate a top-notch guest experience   Greeting all guests in a welcoming manner.    Answer guest questions accurately and thoroughly    Assist guests with locating their seats and examine tickets for entry to various seating areas around the venue during the event.    Assist with keeping the venue safe, clean and presentable to internal and external guests.    Direct guests around the venue      Inspect tickets or passes to verify authenticity and direct guests to their section/row/seat    Assisting guests with accessibility needs, such as helping with seat accommodation or wheelchair escorts.    Assist in verifying staff credentials to generally restricted areas. o Assist patrons by giving directions to places inside or outside the venue.    Guide guests to the exits or provide other instructions or assistance in the event of an emergency.    Ensure that all guests make their way safely out of the venue at the end of each event.   Learn and perform a multitude of different positions within the Usher department ranging from Front Row to Splitting to VIP Boxes. You will be trained on these various roles.    Maintain working knowledge of all venue policies and guest services protocols o Familiarize yourself with the Day of Show sheet and all key details of the event to include set times, names of artists, and other key details.   Responsible for maintaining a fun, friendly, and safe environment throughout the venue    Address behavior that is noncompliant with guest conduct expectations   Resolve guest complaints or challenges in an efficient manner, with appropriate service recovery.   Escalate concerns to appropriate members of the management team in a timely manner     Ensure that the assigned work area is presentable and ready for the public. This could include but is not limited to setting up seats in the VIP boxes and alerting facilities to any broken seats.    Maintain appearance under Live Nation uniform policy    Complete online availability forms and e-Learnings    Attending Live Nation Orientation and other training     Ability to work with a diverse group of co-workers and develop strong working relationships across all departments.    WHAT THIS PERSON WILL BRING    High school diploma or equivalent experience required .  Must be 18 years or older  to apply  At least 1+ year in a guest service role preferred.    Ability to perform duties in a professional manner and appearance; ability to make independent and good judgment decisions within proper policy and procedures.    Strong verbal and written communication skills.    Ability to learn quickly on the job and to retain event specific direction.    Capable of standing for the