Sr. Technical Program Manager

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours.  Job Summary We are seeking a highly experienced Senior Technical Program Manager to lead large-scale, customer-facing AI, infrastructure, and technology transformation programs from discovery through implementation and operational handoff. This role serves as the primary program management lead for complex customer engagements, driving execution across cross-functional technical teams while ensuring successful delivery against scope, timeline, budget, and customer objectives. This position is highly customer-facing and requires deep expertise in technical program management, stakeholder engagement, project governance, and delivery execution. The successful candidate will partner closely with customers, sales, solution architects, engineers, implementation teams, and executive stakeholders to deliver high-impact AI and infrastructure initiatives. This is a senior individual contributor role focused on direct program leadership, execution excellence, and technical delivery oversight across strategic customer programs. Role Description Technical Program Leadership Lead strategic customer-facing AI, infrastructure, cloud, and technology transformation programs from initial discovery through production deployment. Develop and maintain comprehensive program plans, roadmaps, delivery schedules, resource plans, and governance frameworks. Coordinate cross-functional teams across engineering, architecture, delivery, operations, security, facilities, vendors, and customer organizations. Drive alignment between technical requirements, business objectives, customer expectations, and delivery milestones. Manage multiple complex workstreams simultaneously while maintaining program-level visibility and accountability. Customer Engagement & Delivery Serve as the primary program management contact for major customer initiatives. Facilitate executive steering committees, customer business reviews, status meetings, risk reviews, and escalation management. Build trusted relationships with customer leadership and project stakeholders. Ensure successful delivery of contracted Statements of Work (SOWs) and achievement of program success criteria. Identify and resolve program risks, issues, dependencies, and resource conflicts before they impact delivery. Technical Planning & Execution Lead technical deployment planning for AI infrastructure, cloud, data center, networking, storage, and modernization initiatives. Translate complex technical requirements into integrated program plans, workstreams, milestones, dependencies, and acceptance criteria. Coordinate implementation activities across internal technical teams, external vendors, contractors, and customer resources. Oversee architecture checkpoints, readiness reviews, testing strategies, deployment planning, cutover activities, and operational transition plans. Manage technical dependencies across hardware, software, networking, power, cooling, facilities, security, and operational teams. Ensure compliance with project management standards, documentation requirements, and operational best practices. Program Controls & Governance Develop executive dashboards, status reports, KPI tracking, and program scorecards. Monitor program schedules, budgets, resource utilization, milestone completion, and delivery quality. Facilitate RAID management for risks, assumptions, issues, and dependencies. Manage change requests, scope adjustments, decision logs, and customer communications. Establish repeatable delivery frameworks, templates, and technical program management best practices across customer engagements. Ideal Candidate Profile The ideal candidate is a seasoned technical program leader who thrives in customer-facing environments, can translate complex technical initiatives into structured delivery plans, and has a proven track record of successfully leading enterprise AI, infrastructure, and transformation programs. This individual is equally comfortable engaging with customer executives, architects, engineers, vendors, contractors, and delivery teams while driving programs from vision through execution. This role offers the opportunity to lead high-visibility customer AI and infrastructure programs while establishing disciplined, scalable technical program management practices. Behaviors and Competencies Integrated Program Planning: Can develop and manage comprehensive program plans, roadmaps, delivery schedules, resource strategies, and governance frameworks while aligning technical execution with business objectives and customer expectations across complex initiatives. Budget & Resource Tracking: Can monitor program budgets, resource utilization, project health, and delivery milestones, while proactively identifying risks to financial and resource commitments and ensuring accountability across teams. Technical Roadmap Development: Can translate business goals, customer requirements, and technical strategies into actionable roadmaps that guide execution, align stakeholders, and support successful program delivery. Critical Path & Dependency Management: Can identify, manage, and communicate complex dependencies, critical path activities, and cross-f