Sr. Operations Manager, Cloud & Technology Services

Overview Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an excellent opportunity for a Sr. Operations Manager, Cloud & Technology Services at our Dallas, TX, office. We are seeking a FinOps professional with hands‑on experience managing and optimizing cloud (AWS & Azure) and telecom and network spend, including LEC services. This role will own financial operations across cloud platforms and enterprise connectivity services, driving cost transparency, accountability, forecasting accuracy, and optimization. The ideal candidate combines cloud financial management expertise with telecom and network cost governance, and is comfortable working across Development, Engineering, Infrastructure, Network, Finance, and Procurement teams. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs. Responsibilities Cloud, Telecom & Network Financial Management Own financial management for AWS, Azure, telecom, and network services, including billing analysis, variance tracking, and anomaly detection Manage and analyze LEC spending (local exchange carriers, circuits, data lines, MPLS, DIA, voice, and related services) Ensure accurate cost allocation, chargeback/showback, and tagging across cloud, network, and telecom services Act as the central point of coordination for cloud and telecom invoices, ensuring accuracy and proper allocation Cost Optimization & Governance Identify and drive cost optimization opportunities across: AWS and Azure (rightsizing, reservations, savings plans, storage optimization) Network and telecom services (circuit rationalization, contract optimization, usage analysis) Establish and enforce governance standards for cloud usage, network services, and telecom spend Partner with engineering, cloud, and network teams to embed cost‑aware design and lifecycle management Financial Planning, Forecasting & Reporting Develop and maintain budgets and forecasts for cloud, network, and telecom services Produce executive‑level reporting that clearly communicates trends, risks, and optimization outcomes Support audits, compliance reviews, and internal financial controls related to technology spend Vendor & Stakeholder Collaboration Work directly with cloud providers (AWS, Microsoft), LECs, ISPs, and telecom vendors Resolve billing disputes, credits, and contract discrepancies Partner closely with Finance, Procurement, Infrastructure, Network, and Application teams Qualifications Bachelor's degree or equivalent experience  5 years minimum of relevant work experience 3+ years of experience in FinOps, cloud financial management, telecom financial management, or network cost optimization Hands‑on experience with AWS and Azure billing and cost management tools Experience managing LEC, telecom, and network service spend, including invoices, contracts, and cost allocation Strong understanding of consumption‑based pricing models (cloud, bandwidth, circuits, voice) Strong financial analysis skills, including budgeting, forecasting, and variance analysis Advanced Excel or equivalent analytical skills Preferred Qualifications Familiarity with the FinOps Foundation framework Experience with cloud and telecom reporting tools (AWS Cost Explorer, Azure Cost Management, BI tools, or FinOps platforms) Knowledge of Well‑Architected Frameworks and how cost optimization aligns with reliability and performance Experience working with telecom carriers, network service providers, and contract renewals Exposure to IT asset management, licensing optimization, or utility billing Compensation & Benefits The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details. Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed. Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; based on the type of position Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation. Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule. Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, wh