Sr. Manager, Organizational Change Management

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible. Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for the twelfth consecutive year in a row and for the 20th time overall as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here! PURPOSE OF THE JOB   The Manager, Organizational Change Management leads the people-side adoption capability within the Strategy & Transformation Office. This role   establishes   and operates a repeatable OCM   methodology   that helps the organization prepare for, adopt, and sustain changes to business processes, systems, roles, ways of working, and operating models. The role ensures major initiatives are supported by change impact assessments, stakeholder engagement, communication and training plans, readiness measures, and adoption   metrics,   so transformation outcomes are realized and sustained after delivery.   ESSENTIAL DUTIES AND RESPONSIBILITIES   Builds and Leads the Enterprise OCM Capability   Defines and   maintains   the enterprise change management   methodology , standards, templates, and artifacts used across major initiatives.   Establishes consistent expectations for change impact assessment, stakeholder analysis, sponsor alignment, readiness planning, communication, training, adoption measurement, and reinforcement.   Builds OCM capability across project teams, business leaders, people managers, and change practitioners through coaching, tools, and repeatable practices.   Leads Change Strategy and Adoption Planning   Partners with portfolio, architecture, delivery, business, HR, and communications leaders to   identify   the operational   and people   impacts   of each major initiative.   Develops change strategies and plans that support adoption of new processes, systems, roles, policies, organizational structures, and ways of working.   Ensures initiatives entering governance and delivery have clear change risks, stakeholder impacts, readiness needs, communication plans, training plans, and   adoption   success measures.   Drives Stakeholder Engagement, Communication, Training, and Readiness   Creates stakeholder maps, engagement plans, sponsor roadmaps, communication plans, training strategies, and readiness assessments for enterprise initiatives.   Coaches   executives, sponsors, people managers, and project leaders on their roles in leading change and supporting impacted teams through transition.   Coordinates with HR, Internal Communications, Training, business leaders, and delivery teams to align messaging, learning, timing, and reinforcement activities.   Measures Adoption and Reinforces Sustained Change   Defines adoption, readiness,   utilization ,   proficiency , sentiment, and   reinforcement   metrics for major initiatives.   Monitors change progress and   identifies   adoption risks, resistance patterns, training gaps, and reinforcement needs.   Reports change readiness and adoption health into STO governance   forums   so adoption outcomes are reviewed alongside delivery, portfolio, and architecture metrics.   Leads OCM Team Operations and Continuous Improvement   Plans and manages OCM capacity, work intake, prioritization, and resource assignment across the transformation portfolio.   Maintains OCM artifacts, playbooks, lessons learned, and reusable assets to improve consistency and speed across initiatives.   Identifies   opportunities to improve change governance, stakeholder engagement, communications, training, and   adoption   measurement practices.   SUPERVISORY RESPONSIBILITIES   May directly supervise change management practitioners, analysts, communications/training resources, or adoption specialists as the function matures. Carries out supervisory responsibilities   in accordance with   company policies and applicable laws, including interviewing, hiring, training,   planning   and assigning work,   coaching   and developing staff, setting performance expectations, conducting performance reviews, addressing issues, and managing team capacity and priorities.   EDUCATION AND EXPERIENCE   Bachelor's degree from a four-year college or university   required , preferably in Business Administration, Organizational Development, Communications, Human Resources, Psychology, Information Systems, or a related field;   Master's   degree preferred.   Minimum 8 years of progressive experience in organizational change management, business transformation, organizational development, communications, training, or related transformation roles.   Experience leading change management for enterprise technology, process, operating model, or business transformation initiatives.   Experience coaching executives, sponsors, people managers, and project teams through complex organizational change.   CERTIFICATES AND LICENSES   Prosci   Change Management Certification or equivalent OCM credential   required . ACMP Certified Change Management Professional (CCMP), PMP,   SAFe , Agile, or related transformation certification preferred.   KNOWLEDGE AND SKILLS   Strong knowledge of structured change management methodologies, tools, and practices,