ServiceNow Sr. Business Analyst (HRSD)

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.  Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.  Join us to drive positive, lasting change that moves missions and the government forward! Job Description Leads ServiceNow development activities for the Metroplex contract, architecting complex technical solutions across ITSM, ITOM, ITBM, IRM, SecOps, and custom applications. Provides technical leadership on platform architecture, integration design, and advanced development patterns while mentoring development teams and establishing coding standards. Ensures solutions align with ServiceNow best practices, federal security requirements, and organizational objectives within Agile delivery models. Key Responsibilities Architects complex ServiceNow solutions including custom applications, advanced workflows, and enterprise integrations Develops advanced server side scripting including Business Rules, Script Includes, Scheduled Jobs, and Fix Scripts Implements sophisticated client side development using Client Scripts, UI Policies, UI Actions, and Angular components Designs and develops ServiceNow integrations using REST/SOAP APIs, MID Server, IntegrationHub, and custom protocols Develops Flow Designer workflows, subflows, and custom actions automating complex business processes Implements ServiceNow Service Portal customizations including widgets, themes, and responsive designs Develops Performance Analytics solutions including indicators, breakdowns, and automated data collection Implements advanced CMDB configurations, identification rules, and reconciliation policies Mentors mid-level and junior developers on ServiceNow architecture, development patterns, and best practices Conducts code reviews ensuring quality, performance, security, and adherence to coding standards Designs data models, table structures, and relationships supporting application requirements Implements ServiceNow security controls including ACLs, roles, and data access policies Collaborates with architects, business analysts, and stakeholders translating requirements into technical solutions Here's What You Need 7 years of ServiceNow development experience with proven expertise in complex platform customization and integration Certifications: ServiceNow Certified System Administrator (CSA) Bonus Points If You Have  ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in multiple modules, Certified Technical Architect (CTA) Federal government experience  Security Requirements An active TS/SCI is required and must be willing to obtain polygraph *Candidates must be onsite for 3 days a week As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is: $116,900 — $243,100 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the  Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Indiv