Senior Manager Marketing Ops & Creative Services

Overview About PHOENIX  PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.  About Express Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.  About Bonobos Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at www.bonobos.com. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before. Responsibilities POSITION OVERVIEW The Senior Manager, Marketing Operations & Creative Services is a highly strategic and operationally driven leader responsible for overseeing marketing operations, creative services, and project management across Phoenix Retail, supporting both Express and Bonobos. This role is central to how marketing and creative work moves through the organization, ensuring projects are planned effectively, executed seamlessly, and delivered on time, on budget, and with strong cross-functional alignment. This leader oversees the end-to-end operational management of marketing and creative execution, including intake, planning, workflow management, reviews and approvals, cross-functional coordination, and process optimization. Working closely with partners across Brand Marketing, Creative, Merchandising, E-Commerce, Performance Marketing, Retail, Finance, and external vendors, this role serves as a key connector across teams, establishing clear ways of working and ensuring stakeholders remain aligned throughout the project lifecycle. This role is also responsible for setting the operating rhythm, team priorities, and ways of working for the Marketing Operations and Creative Services function. In addition, this leader oversees budget management for the function and partners across the broader marketing organization to support budget tracking, accountability, and alignment with Finance. This person will directly manage the Project Manager, Creative & Marketing Operations and the Senior Project Manager, Creative & Marketing Operations, while driving operational excellence, team effectiveness, and continuous process improvement in support of both brands. KEY RESPONSIBILITIES Marketing Operations, Creative Services & Project Management Lead the Marketing Operations and Creative Services function for Phoenix Retail, overseeing workflow, project management, and operational execution across Express and Bonobos with a critical eye to how Marketing process integrate seamlessly with total company GTM processes  Manage and develop the Project Manager, Creative & Marketing Operations and the Senior Project Manager, Creative & Marketing Operations, driving team effectiveness, clarity of process, and strong executional discipline Set the operating rhythm, team priorities, and ways of working for the function, ensuring clear ownership and effective execution across all levels of the team Oversee intake and prioritization of brand and marketing initiatives, ensuring briefs are clear, aligned, and routed to the appropriate stakeholders for execution Partner with Brand Marketing leaders and cross-functional teams to translate strategy into actionable project plans, ensuring initiatives move efficiently from ideation through delivery Oversee the integrated marketing calendar, seasonal processes, and key milestones across both brands in partnership with Brand Marketing and Merchandising/Design leadership, ensuring the team is effectively managing day-to-day execution against those plans Establish and lead project timelines, workflows, milestones, and review and approval processes to ensure work is delivered on time and with the necessary cross-functional alignment Drive clear project roadmaps and workflow priorities for the team, ensuring deliverables, responsibilities, deadlines, and dependencies are understood and adhered to Serve as the central point of coordination and source of truth across marketing and creative projects, ensuring stakeholders are aligned on timing, status, risks, and next steps Lead project kickoffs, internal reviews, status meetings, and other key touchpoints across the project lifecycle Record, consolidate, interpret, and communicate feedback clearly, while ensuring action items are captured and follow-up is managed effectively Proactively identify risks, dependencies, and process gaps, and recommend practical solutions to keep projects moving Manage and maintain project status reporting and delivery recaps to provide visibility across teams and leadership Conduct post-project reviews and assess opportunities to improve processes, workflows, and team efficiency Define and evolve the operating model, governance, and best practices for Marketing Operations and Creative Services, improving visibility, accountability, speed, and cross-functional alignment Partner with Brand Marketing and cross-functional leaders to ensure presentation materials, timelines, creative deliverables, and supporting assets are accurate and aligned Cross-Functional Execution & Marketing Enablement Partner closely with leaders across Marketing, Creative, Merchandising, E-Commerce, Retail, and other cross-functional teams to ensure projects are coordinated eff