Patient Service Representative (PSR) - Clinic

Department: 09121 AMG Glenview Waukegan Rd - Building Operations Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Hours of Operation: Monday: 8-7 Tuesday: 7-5 Wednesday: 7-7 Thursday: 7-7 Friday: 7-5 Saturday (first and second): 8-12 Shifts range from: 630-3, 7-330, 8-430, 830-5, and 1030-7 (not working a weekend) Or 630-4, 7-430, 8-530, 9-630, and 930-7 (working a weekend) Location: Glenview Travel to addition locations include: AMG-Lincolnwood at 6540 N. Lincoln Ave Lincolnwood IL 60712 Lincolnwood weekends include Saturday (2nd and 3rd) 8-12 and Sunday (1st and 4th) 8-12 and AMG-Morton Grove at 6131 Dempster St. Morton Grove IL 60053. Morton Grove weekends include Saturday (1st, 2nd, 3rd, and 4th) 8-12. Shifts are 8.5 hours with a 30 minute unpaid lunch 5 days a week or, if working a weekend, 9.5 hours four days a week with one weekday off. Hours are subject to change to meet the needs of the clinicians and practices. Pay Range: $19.80 - $29.70 Where You Will Work :   Aurora Medical Group (AMG) is part of  Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.   We’re Looking For:    High school diploma or equivalent.   One to two years related customer service experience   Experience handling difficult caller/customers/patients.   What You’ll Do:    Hours of Operation: Monday: 8-7 Tuesday: 7-5 Wednesday: 7-7 Thursday: 7-7 Friday: 7-5 Saturday (first and second): 8-12 ​ Schedule:  Shifts range from: 630-3, 7-330, 8-430, 830-5, and 1030-7 (not working a weekend) Or 630-4, 7-430, 8-530, 9-630, and 930-7 (working a weekend) As a  Patient Service Representative (PSR) , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.     As a key member of the ambulatory care team, you will:    Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.   Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.   Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.   About This Location:    Location: Glenview Travel to addition locations include: AMG-Lincolnwood at 6540 N. Lincoln Ave Lincolnwood IL 60712 Lincolnwood weekends include Saturday (2nd and 3rd) 8-12 and Sunday (1st and 4th) 8-12 and AMG-Morton Grove at 6131 Dempster St. Morton Grove IL 60053. Morton Grove weekends include Saturday (1st, 2nd, 3rd, and 4th) 8-12. Shifts are 8.5 hours with a 30 minute unpaid lunch 5 days a week or, if working a weekend, 9.5 hours four days a week with one weekday off. Hours are subject to change to meet the needs of the clinicians and practices. Your feedback matters.  Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.   Physical Requirements and Working Conditions:     Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.    Exposure to ill patients.    Ability to work under stressful conditions with demanding customers.   Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.   Ready to Take the Next Step:    Apply Now!  Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a