Patient Health Navigator / Certified Phlebotomy Technician

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others.  FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.    The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. Family Health Centers of San Diego (FHCSD) is looking for Patient Health Navigator / Certified Phlebotomy Technician – as a Patient Health Navigator / Certified Phlebotomy Technician you are under limited supervision, provides direct and indirect patient services to support linkage and maintenance in care, including completion of internal and external referrals, for the assigned program(s). Duties may vary depending on specific assignment, but in addition to direct patient interaction, may include patient quality improvement projects, improving retention in healthcare, or other health areas. Collaborates with a multi-disciplinary team and deals with a diverse group of customers, patients, and visitors, as well as internal contacts at all levels of the organization. May have assigned caseload of clients. Engages in team approach to client care, and may coach, mentor, or lead teammates on special projects. Responsibilities: Serves as a liaison between internal and external customers, including patients/clients, other FHCSD service staff and other service providers, for the purpose of improving patient/client quality of care and flow. Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with all grant funder and patients/clients' insurance requirements. Works in collaboration with all members of the healthcare and departmental program on retention, appointment completion, and identifying barriers to care (e.g., quality improvement projects, Case Reviews, etc.). Engages in patient/client interactions via telephone and in person to identify and meet patient/client needs, including facilitation of assisted and unassisted referrals, resources, and follow-up, depending on presenting needs. Assists with scheduling, organizing, and managing a patient/client’s healthcare maintenance and treatment. Performs general clerical tasks, as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, agenda creation and minutes, encounter reports, scheduling, and similar tasks. Uses discretion during all interactions to answer both routine and complicated questions, forwards issues to appropriate person. Handles confidential and routine information. Performs other duties as assigned. Follow all established guidelines for venipuncture, finger stick, heel stick, and collection of body fluid specimens. Complete all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards. Identify problems that may adversely affect test performance or reporting of test results. Any identified problems require immediate notification to technical CLS supervisor. Workstation and laboratory areas are kept clean in accordance with departmental and regulatory standards. Maintain lab supplies and materials at appropriate stock levels. Monitor and adhere to laboratory safety per the FHCSD chemical hygiene plan and safety processes. Perform specimen handling, storage of specimens and processing according to Laboratory Procedure Manual. Follow the Laboratory’s procedures for specimen handling and processing, reporting, and maintaining records of patient test results. Input order entry, pending log and cancellation of specimens into the computer tracking system. Perform clerical duties related to reporting of results and distribution in a timely manner. Perform Point-of-Care Waived Test according to Laboratory Procedure Manual. Perform other duties as assigned. Requirements: High School diploma (or GED equivalent) required or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements 2 years of experience with health education or working in the medical/health related field preferred. Specific Certifications may be required or preferred depending on assignment (i.e.: CA HIV Test Counselor, limited CPT certification for waived testing, etc.) Current California license or certificate as a