Mobile Technician Leader

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Manager, Truck Maintenance - Non-DOT Management Level Manager - People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Day Compensation Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description Cox   Fleet   keep s   your fleet moving .    Cox   Fleet is   one of the largest fleet maintenance companies in the country! We are currently   operating   with 500+ mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer's unique needs. Our business has experienced substantial organic and acquisitive growth in the past few years, with   additional   significant future growth expected soon. As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals.   Cox Fleet   is currently hiring a  Mobile Technician Leader  to join our Management Team to support the future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!   Duties:   Lead a team of 15+ technicians, provide leadership and guidance to deliver company results.   Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.   Retrieve,   review,   and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records as needed to analyze team productivity reports and follow up with technicians as necessary to make recommended changes to improve maintenance and repair efficiency.   Travel to technician and customer locations   frequently .   Participate in and/or lead regular meetings with market team members across various organizational functions, such as dispatch, parts,   and   billing   etc.   Monitor operations to ensure that technicians   comply with   administrative and DOT policies and procedures, safety   rules   and regulations, applicable environmental and/or government regulations, and work is   accomplished   in a manner consistent with organizational standards and requirements.   Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued service   trucks , completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively.   Regularly conduct safety audits and Quality Control Inspections (QCIs) and Safety Audits.   Assist   in the development of and/or adherence to a monthly budget.   Coordinate with market team members to set goals and strategies for improving team and market productivity.   Collaborate and coordinate with   dispatch   and sales team to ensure each tech has   a full   schedule every day.    Delegate work to technicians as unscheduled repair calls come in and coordinate with   internal   team accordingly.   Participate in a regular safety meeting to review organizational safety information and messages to reiterate the safety culture of the company.   Implement safety processes and procedures and   monitor   technicians’ adherence to them.   Provide guidance and expert advice to management, subordinates, or customers on technical,   systems-   or process-related topics and encourage others to do the same.   Collaborate with customers to provide solutions that meet customer vehicle maintenance requirements .   Able to   function as   liaison   between   Cox Fleet’s   technicians and customers.   Facilitate communication and problem solving across various organizational functions to resolve any issues.   Provide technicians with standard and emergency operating procedures for maintenance, replacement, and repair work.    Monitor inventory levels of equipment, parts, or tools across technicians.    Interview, select, and train new technicians.    Actively work across   Cox Fleet’s   organizations to resolve items related to the technician’s role, such as HR, Parts/Procurement, Fleet Management, IT,   etc.   Operate a company-issued vehicle to travel to technicians and customer locations.   May perform   some   technician duties such as preventive maintenance or parts repairs or replacements as needed using the   appropriate tools   and equipment to model   appropriate practices   for technicians.   Performs other duties and responsibilities as assigned.   Requirements   Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and one (1) years’ experience in a related field; or 10 years’ experience in a related field.   1+   year   of experience in management or   lead   role .   Safe drivers needed and 3 YR MVR review   required ; Candidate must hold a valid state-of-residence driver’s license, be able to obtain and   maintain   their Driver Qualification File   Due to interstate operating   authority   commerce regulations, candidates must be at least 21 years or older.    Skills in coaching, mentoring, teaching,   discipline , having difficult conversations and ‘tough love’ as it pertains to mobile technicians.   Knowledge of the mobile work environment and challenges, maintenance practices, and processes requirements f