Medical Assistant II - Outpatient Psych

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Under the general supervision of the Practice Manager for the MGH Team-based Outpatient Psychiatry Clinic, the medical assistant will contribute to this innovative and dynamic practice model by supporting the providers who staff the clinic. The medical assistant will be The MGH Team-based Outpatient Psychiatry Clinic (TOP) is a general psychiatric outpatient clinic, serving the mental health needs of patients under the care of MGH primary care physicians. The clinic is made up of three teams, each consisting of a psychiatrist, psychologist, nurse practitioner, social worker, and a medical assistant. Qualifications General Responsibilities: Participates actively in patient care which includes obtaining chief complaint and vital signs, completing pertinent screening, and ensuring proper identification and handling of sensitive information and performing other tasks as determined relevant to the individual patient. Demonstrates critical thinking skills concerning appropriate documentation of allergies, medication updates, past medical history and any other information that is added to the medical record of an individual patient. Demonstrates an understanding of the current and future needs of the patient and can use decision-making skills to help patients meet those needs following appropriate protocols Manages the flow of the provider’s patient care session, makes decisions to add a patient to the schedule as needed and keeps the provider informed about issues that affect the efficiency of care during the session Provides medication and overdose education to patients and families as needed at the direction of the prescriber and within the scope of the MA’s practice. Supports patient care and health care team by anticipating administrative functions that require support including but not limited to preparing prior authorizations and participating in the approval process for medications as appropriate, monitoring clinical messaging, supporting providers with completion of patient follow up letters, updating the medical record with patient information under the guidance of the provider. Monitors and stocks supply for the clinical and administrative needs of the practice Transports/escorts patients in the hospital as needed  Provides cross coverage for patient services coordinator role as needed, such as scheduling patient appointments, answering phones, managing messages, and other managed care related issues, (ONLY IF OUT OF OFFICE) Demonstrates a strong sense of responsibility to maintain an orderly practice environment, including properly disinfecting exam room in between visits Demonstrates a commitment to excellence in safety, care, and service with a strong orientation toward outstanding customer service Participate in medical team meetings, rounds, case conferences, as appropriate, to provide education and consultation and to exchange information to improve patient care Assist with patient faxes, RX refills, and pharmacy requests Monitors and manages the Epic in basket/pools Insurance Verification and Prior Authorizations: Completes insurance verification and benefit reviews prior to any rendered services Appropriately documents insurance information, including benefits and prior approvals, in the electronic medical record Other Administrative Support: Attends daily TOP team clinical huddles and once weekly case conferences meeting; follows up on medical related requests and concerns identified during these meetings Available to TOP providers as needed on clinic days General Responsibilities: Maintains confidentiality & privacy consistent with HIPAA guidelines Maintains an organized and neat work area Works collaboratively with patients, staff, clinicians, and managers to determine needs and solve problems Follows hospital and department standards with regards to telephone courtesy and etiquette Maintains accurate knowledge of hospital policies and ensures adherence to all recommended procedures Education: High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No CCMA highly preferred Experience: Direct MA experience or medical field work 2-3 year required Knowledge, Skills and Abilities: Strong interpersonal and communication skills are essential for success in this position. Ability to prioritize tasks in complex and busy environments. Accuracy and attention to detail. Comply with all local, state, and federal privacy and confidentiality rules and regulations. Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens. Comprehensive knowledge of medical terminology, procedures, and protocols. Proficiency in electronic health record (EHR) systems and medical office software. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Managing one's own time and the time of others. Additional Job Details (if applicable) Remote Type Hybrid Work Location 15 Parkman Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $22.75 - $24.94/Hourly   Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer exte