Manager, User Guide Strategy and Operations (Hybrid-Acton, MA or San Diego, CA)

Job Summary The Manager, User Guide Strategy and Operations serves as a senior leader within the user guide function and is responsible for portfolio ownership, people leadership, delivery execution, and operational excellence across a portfolio of Omnipod products and programs. We are seeking an experienced content leader to lead the delivery and ongoing evolution of user guide strategy and execution. This player/coach role combines people leadership, portfolio ownership, stakeholder management, and direct contribution to instructional content initiatives. The successful candidate will lead a team of contract technical writers while partnering closely with senior content strategists and cross-functional leaders to support product releases, regulatory submissions, commercial launches, and long-term content evolution. Working in partnership with other Content Strategy leaders, this role owns the development, maintenance, and continuous improvement of instructional content supporting product releases, regulatory submissions, and commercial launches within their portfolio. The manager leads a team of senior independent contributors and contract technical writers while serving as the primary user guide representative for cross-functional stakeholders, including Product, Engineering, Medical Affairs, Regulatory Affairs, Human Factors, Quality, and external partners. Position Overview Insulet is on a mission to simplify life for people living with diabetes. As we continue to scale globally, we are investing in a world-class User Experience organization that delivers clear, accessible, intuitive, and effective product experiences across the Omnipod ecosystem. The Manager, User Guide Strategy and Operations serves as a senior leader within the user guide function and is responsible for portfolio ownership, people leadership, delivery execution, and operational excellence across a portfolio of Omnipod products and programs. We are seeking an experienced content leader to lead the delivery and ongoing evolution of user guide strategy and execution. This player/coach role combines people leadership, portfolio ownership, stakeholder management, and direct contribution to instructional content initiatives. The successful candidate will lead a team of contract technical writers while partnering closely with senior content strategists and cross-functional leaders to support product releases, regulatory submissions, commercial launches, and long-term content evolution. Working in partnership with other Content Strategy leaders, this role owns the development, maintenance, and continuous improvement of instructional content supporting product releases, regulatory submissions, and commercial launches within their portfolio. The manager leads a team of senior independent contributors and contract technical writers while serving as the primary user guide representative for cross-functional stakeholders, including Product, Engineering, Medical Affairs, Regulatory Affairs, Human Factors, Quality, and external partners. The ideal candidate combines strong strategic thinking with deep experience in regulated content development, stakeholder management, people leadership, and direct ownership of complex content programs. They are equally comfortable shaping long-term content direction, supporting day-to-day execution, managing external relationships, and ensuring the successful delivery of instructional content across a complex product portfolio. The successful candidate will be expected to balance leadership responsibilities with direct ownership of complex content initiatives, serving as both a people leader and individual contributor for high-priority programs and product launches. Responsibilities Own user guide strategy and execution for a portfolio of Omnipod products and programs. Serve as the primary user guide lead within that portfolio for product teams, programs, and external partners. Ensure instructional content readiness for regulatory submissions, product releases, and commercial launches. Lead and develop a team of senior individual contributors and contract technical writers. Manage workload allocation, content quality, and delivery expectations. Provide coaching and editorial leadership to ensure consistency and excellence across content deliverables. Apply established content standards, voice and tone guidelines, literacy requirements, accessibility principles, and quality expectations. Contribute to the ongoing evolution of content strategy, content systems, structured authoring, and localization practices at Insulet. Represent the user guide team in planning, design review, and program leadership forums. Personally lead strategic user guide initiatives and high-complexity content programs. Serve as the primary user guide representative for assigned product portfolios and external partners. Directly contribute to the creation, review, and evolution of instructions for use. Partner with senior content leaders to advance content strategy while ensuring day-to-day execution remains successful. Education and Experience Bachelor’s degree or equivalent industry experience. 7+ years of experience in UX writing, content strategy, content design, technical writing, instructional content, or a related field. 3+ years of experience leading content strategy, content design, technical writing, instructional content, or related teams. Proven experience delivering end-to-end content strategy across complex products, platforms, releases, or regulated content ecosystems. Exceptional writing, editing, and content judgment, with the ability to translate complex product, technical, clinical, or regulatory information into clear user-facing content. Effective project management, prioritization, and multitasking skills, including experience managing multiple stakeholders and projects through different stages of content production or strategy. Familiarity with content authoring t