Manager, Document Control

Who we are: As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.  The Manager, Document Controls is a Document Control professional responsible for managing and organizing the Document Control approach as well as coordinating a vast amount of electronic and hard-copy design, supplier, and construction documentation. Direct Document Control experience is fundamental to this role. The successful candidate should have worked as a Document Controller on at least two medium-to-large-scale projects and have advanced knowledge of Document Management/Control systems and processes. The Manager, Document Controls will contribute to the ongoing maintenance, operation, and tooling strategy associated with the software utilized in all aspects of the BIM and Document Management/Control process. The role will initially work within and, over time, manage the internal and external Project and Document Control team, assisting with Document Control and administrative activities while ensuring established processes and protocols are consistently followed. The Manager, Document Controls will provide high-quality support to the wider Project/Development Team and will require a flexible approach, the ability to work independently, excellent communication skills, and a strong customer-focused attitude. The role will establish and maintain strong working relationships with Development teams and work professionally and effectively with external contacts, including architects, engineers, OFCI vendors, contractors, and other project partners. The role is responsible for ensuring the timely and coordinated completion and handover of project as-built documentation and Operations & Maintenance documentation from Consultants, General Contractors, and Subcontractors to the Technical Operations Team in a format most usable by Technical and Facilities Operations. At each project stage completion, the Manager, Document Controls will support the capture and sharing of lessons learned within the wider project team for incorporation into future projects. The Manager will bring enthusiasm and awareness to the Document Control process, share knowledge, and contribute to improving systems and processes to ensure Document Control is undertaken accurately, efficiently, and in a timely manner. The role will ensure compliance with required reporting across the European project portfolio and regularly coordinate activities with counterparts in the United States. Role Responsibilities: Document Control Leadership and Team Support Provide training and support to internal and external Project Administrators and Document Controllers to assist with their development and competence levels. Carry out reviews for Project Document Controllers and Administrators, including developing training and development plans and regularly monitoring progress through meetings and feedback from project teams. Where necessary, instigate improvement plans for Project Control Administrators and Document Controllers. Support the recruitment of candidates alongside project teams. Oversee, assist, and troubleshoot on other projects as required, including assisting with holiday and sickness cover. Maintain knowledge of the wider business. Support the initial office setup with the Document Controller in conjunction with other company support departments. Communicate the capabilities of the Document Control system to project teams and provide training, technical, and procedural support for users. Continuously look for opportunities to improve ways of working and embrace new initiatives, such as site setup standards, alongside other project team leaders. Assist with and oversee the handover and completion phase, ensuring required handover documentation is delivered by consultants, main contractors, and subcontractors. Collaborate with project teams and document lessons learned from each project. Project-Level Document Control Responsibilities Document Control System Management Lead the setup, administration, and management of a thorough document and information control system for each project and manage all aspects of the day-to-day administration of Project/Document Control offices. Provide both office- and site-based focus on each new project until established and then provide ongoing support, training, guidance, and assessment to site-based Project Administrators and Document Controllers. Undertake regular reviews of the Document Control system to ensure its effective use across the project. Understand and work within the established Document Control system, upholding all processes and protocols. Understand and effectively use the project storage drive. Help manage information distribution involved in project procurement using the Document Control system. Construction Document Control Maintain accurate records of all drawings and other construction documents issued by Consultants and Contractors throughout each stage of the project, with document status clearly noted. Process a high volume of documents, including thorough QA checks, printing where required, review and distribution, and electronic forwarding to maintain an accurate and comprehensive audit trail. Ensure an effective internal review and workflow process is maintained so that documents are properly reviewed by the Project Team. Ensure accurate records are maintained for drawings and other construction documents issued by Consultants and Contractors throughout each stage of the project. Ensure drawings and other design documents are received by the relevant subcontractors and consultants, including acting as the f