Dispatcher

Sila MA || Stoneham, MA Dispatcher Tired of being just another Dispatcher on the schedule? Come work somewhere that actually values what you bring to the table.   At Sila Boston, we take care of our people, invest in great tools and training, and give our techs real opportunities to grow and make great money. You’ll have steady work, a strong team behind you, and the resources of a growing company — without losing that local team feel.   If you’re good at what you do and want to work with good people who appreciate it, come see why Sila Boston is a great place to build your career.   Job Description   We are looking for an organized, quick-thinking Dispatcher who can keep technicians moving, customers informed, and a busy service schedule running smoothly.   Job Duties   Dispatch technicians to service calls based on location, skill set, priority, and customer needs   Manage and adjust the daily service schedule throughout the day   Monitor technician progress and keep calls moving efficiently   Communicate schedule changes and arrival updates to customers   Work closely with technicians, CSRs, managers, and field leadership   Prioritize emergency and high-priority calls   Help maximize technician productivity and minimize drive time   Maintain accurate notes and job information in the dispatching system   Respond quickly when schedules change, calls run long, or emergencies arise   Support customers and field teams in a fast-paced service environment   Skills & Experience   2+ years of dispatching experience preferred   HVAC, plumbing, electrical, or home services dispatch experience strongly preferred   Strong organization, problem-solving, and decision-making skills   Ability to manage multiple technicians and calls at the same time   Excellent communication and customer service skills   Ability to stay calm and adjust quickly when priorities change   Strong computer skills and experience with scheduling/dispatch software   Service Titan experience strongly preferred   Knowledge of local geography and efficient routing is a plus   What Success Looks Like   Shows up ready to work and follows through on commitments   Takes pride in quality work and attention to detail   Communicates clearly with customers and teammates   Works safely and follows established processes   Takes ownership, solves problems, and is willing to keep learning   Benefits   Medical, dental, and vision insurance   401(k) with company match   Paid time off and paid holidays   Company-paid life and disability insurance   Paid training and professional development   Opportunities for career growth and advancement   Employee and family discounts on services   Apply today and join the team at Sila Services!