Director, Logistics

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. Director, Logistics The Director, Logistics is responsible for leading Curriculum Associates' logistics strategy and managing the company's third-party logistics (3PL) partnerships across warehousing, fulfillment, transportation, returns, and international shipping. This role ensures that CA's distribution network operates at a high level of service, efficiency, and cost-effectiveness through strong vendor governance and continuous improvement. As the primary owner of CA's 3PL relationships, the Director will develop and maintain strategic partnerships, negotiate contracts, define service level agreements, and hold partners accountable to operational and quality standards. The role also maintains visibility into internal operational performance to ensure alignment between CA's business requirements and 3PL execution across all logistics channels. This is a senior individual contributor and people leader role that partners closely with Supply Chain, Order Management, Finance, and Customer Service teams to ensure seamless delivery of CA products to districts, schools, and individual customers nationwide. The impact you'll have : 3PL Relationship Management Serve as the primary point of contact and strategic owner for all CA 3PL partnerships across warehousing, fulfillment, transportation, reverse logistics, and international shipping Partner with procurement & legal to lead contract negotiations, renewals, and SLA development with 3PL providers to ensure alignment with CA's cost, service, and quality requirements Conduct regular business reviews with 3PL partners, driving accountability to performance targets and identifying areas for improvement Evaluate, onboard, and transition 3PL partners as needed, ensuring smooth operational continuity during any provider changes Maintain a deep understanding of 3PL partner capabilities, capacity, and technologies to proactively identify opportunities and risks Warehousing and Fulfillment Oversight Oversee CA's outsourced warehousing and order fulfillment operations, ensuring 3PL partners meet accuracy, throughput, and SLA standards Monitor inbound and outbound inventory flows, partnering with 3PLs to ensure operational readiness during peak seasons and major product launches Establish and track key performance indicators (KPIs) for fulfillment operations including order accuracy, on-time shipment, and inventory shrinkage Collaborate with the internal Supply Chain team on inventory positioning, forecasting, and allocation strategies across fulfillment nodes Transportation and Freight Management Oversee CA's transportation network, including parcel, LTL, FTL, and freight broker relationships managed through 3PL partners Drive carrier performance, cost optimization, and service level compliance across inbound and outbound shipping channels Partner with 3PLs and internal teams to evaluate and implement transportation strategies that balance speed, cost, and sustainability Monitor freight spend and identify opportunities to reduce costs without compromising delivery performance Reverse Logistics and Returns Management Lead CA's returns and reverse logistics strategy in partnership with 3PL providers, ensuring efficient and accurate processing of returned product Establish clear returns processing standards, disposition rules, and reporting requirements with 3PL partners Work with Finance and Operations teams to track returns rates, disposition value, and overall reverse logistics cost and performance International Logistics and Compliance Manage international shipping channels through 3PL partners and freight forwarders, ensuring compliance with customs, import/export regulations, and trade policies Coordinate with internal stakeholders on international order requirements, documentation standards, and delivery commitments Monitor international logistics performance and costs, identifying opportunities to improve service levels and reduce complexity Continuous Improvement and Operational Excellence Lead continuous improvement initiatives across CA's 3PL network using data-driven analysis and structured problem-solving approaches Identify and implement process improvements that enhance service performance, reduce operating costs, and improve the customer experience Establish performance management routines including KPI dashboards, root cause analysis, and corrective action planning with 3PL partners Stay current on logistics industry trends, emerging 3PL capabilities, and technology innovations that could benefit CA's network Cross-Functional Collaboration and Reporting Partner with Supply Chain, Order Management, Customer Service, Finance, and IT teams to ensure logistics operations support CA's business requirements Provide regular reporting on logistics performance, cost trends, 3PL compliance, and initiative progress to senior leadership Support implementation of new systems, logistics technologies, or operational enhancements in collaboration with 3PL partners and internal stakeholders Who we're looking for: Proven ability to manage and hold accountable complex, multi-provider 3PL networks across warehousing, transportation, and fulfillment Strong contract negotiation skills with experience structuring SLAs, KPIs, and performance go