Director, Ambulatory Infusion Pharmacy

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details The Director, Ambulatory Infusion Pharmacy is responsible for the strategic, operational, financial, and clinical oversight of ambulatory and alternate site infusion pharmacy services. This role provides market-level leadership for infusion pharmacy operations across ambulatory infusion and home infusion settings, supports service line growth and expansion, and ensures safe, compliant, efficient, and patient-centered care delivery. The Director leads initiatives related to referral capture, infusion access, service optimization, provider engagement, workflow redesign, staffing, quality, and regulatory compliance. This position also supports the design and implementation of centralized referral hub capabilities, performance improvement efforts, and scalable operating models for current and future infusion markets Location: This role is fulltime and onsite in or near Maywood, IL Responsibilities: Direct ambulatory and alternate site infusion pharmacy operations across assigned market(s) and locations. Support optimization and expansion of infusion services in ambulatory and home infusion settings. Lead strategic initiatives to improve patient access, referral conversion, internal capture, and overall infusion program performance. Develop scalable operational models and workflows that may be deployed across additional markets as systems and processes allow. Partner with executive and operational leadership to align infusion pharmacy services with organizational strategic, financial, and clinical goals Oversee performance of alternate site infusion services within assigned market(s). Provide oversight of operational workflows, staffing models, scheduling practices, hours of operation, patient acceptance criteria, and patient access processes. Identify operational bottlenecks limiting patient access, throughput, or volume growth and implement solutions to improve performance. Support implementation of approved optimization initiatives and workflow redesign efforts. Contribute to operational readiness for new infusion sites, service expansion, and alternate site of care strategies. Provide oversight and guidance related to purchasing, inventory management, and pharmacy operational infrastructure. Engage physicians, clinics, specialty providers, and internal stakeholders to support referral growth and increased utilization of infusion services. Support initiatives to reduce infusion leakage and improve internal capture of appropriate therapies. Evaluate provider engagement, referral patterns, ease of ordering, and site-of-care opportunities. Identify barriers limiting provider adoption and recommend strategies to improve referral generation and conversion. Assist with development and monitoring of key performance indicators related to operational, financial, and clinical performance. Analyze performance data, referral trends, access metrics, and workflow outcomes to identify improvement opportunities. Provide recommendations for corrective actions, performance improvement, and service optimization. Support financial stewardship through labor optimization, efficient workflow design, improved reimbursement processes, and reduced leakage. Assist with development, refinement, implementation, and adherence to applicable policies, procedures, and clinical protocols. Support compliance with state and federal pharmacy laws, accreditation requirements, payer requirements, and organizational standards. Maintain readiness for audits, inspections, and accreditation reviews. Support safe medication-use practices, sterile compounding oversight as applicable, and quality assurance activities within infusion pharmacy services. Promote compliance with all operational, clinical, and documentation standards relevant to ambulatory and home infusion pharmacy practice. Provide leadership, direction, and support to pharmacists, technicians, navigators, and other infusion support personnel, as applicable. Operate under the direction of the designated executive sponsor and/or pharmacy leadership. Provide routine updates, communications, and performance feedback to leadership and key stakeholders. Serve as a liaison among pharmacy, patient, provider, clinic, and operational teams in support of infusion service performance. Support onboarding, coaching, training, and development of staff involved in infusion operations and referral support functions. Collaborate with nursing, finance, facilities, supply chain, IT, revenue cycle, compliance, and provider leadership to advance program goals. Support planning and implementation of new alternate site infusion centers, including workflow design and operational setup. Participate in interviews and selection processes for key infusion pharmacy personnel, including pharmacists and pharmacy technicians, as needed. Support development and maintenance of patient and employee communication plans and marketing strategies related to infusion services. Contribute to the development of clinical protocols and operational standards for existing and new infused therapies. Assist with establishing monitoring frameworks for ongoing performance evaluation and continuous improvement. Partner with on-site navigators to support site-of-care strategy across mutually agreed locations, including home infusion fulfillment through on-site home infusion pharmacy operations. Ensure navigator workflows support identification and coordination of infusion orders and designated prescriptions written by authorized providers. Oversee o