Compliance Section Manager Sr. – Digital

Description Job Description Summary   The Compliance Section Manager Sr. – Digital is a senior individual contributor providing second line advisory and execution support across Digital/Mobile Banking. This hands-on role delivers compliance analysis, risk assessments, and practical guidance in a fast-paced environment while partnering closely with business and risk stakeholders. The role requires demonstrated working knowledge of digital compliance regulations, as well as other technical regulatory requirements, to effectively support the business and compliance objectives. The role requires the ability to independently manage complex assignments with limited oversight and partner with subject matter experts on specialized or highly complex matters. This position reports to the Consumer Finance, Digital & Marketing Compliance Group Manager.   Duties & Responsibilities   Compliance Advisory & Execution   Provide second line compliance advisory and execution support across:   Digital and Mobile Banking products, services, and customer experiences   Independently execute detailed compliance risk assessments, advisory reviews, and analysis with minimal direction, ensuring alignment with enterprise standards and regulatory expectations   Apply working knowledge of digital regulations and technical regulatory requirements and applicable state laws , partner with senior SMEs on more complex or emerging issues   Identify applicable compliance risks and help business partners understand impacts, including upstream, downstream, and cross-segment considerations   Review business controls, issues, and risk assessments; provide risk-based observations and actionable recommendations   Support regulatory change impact assessments and provide input on emerging risks and requirements   Assist business partners in meeting Compliance Management System (CMS) expectations (e.g., complaints, training, escalations)   Project Execution & Risk Management   Lead or support assigned compliance reviews and initiatives, ensuring timely and high-quality execution   Monitor progress of assigned work, track issues, and escalate risks or delays as appropriate   Provide input and feedback on deliverables to support quality, consistency, and documentation expectations   Proactively identify potential risks, gaps, or inefficiencies and recommend practical, risk-based solutions   Support issue management activities, including validation, tracking, and resolution monitoring   Stakeholder Engagement   Build and maintain effective working relationships with partners across Digital, Marketing, Data & Analytics, and risk teams   Develop into a trusted advisor by providing clear, practical, risk-based compliance guidance aligned with risk appetite   Communicate compliance risks, observations, and recommendations clearly to business partners and Compliance leadership   Collaborate effectively across teams to support coordination on complex or ambiguous issues   Compliance Reviews & Oversight   Support regulatory exams, audits, and compliance testing, including preparation of materials and responses   Coordinate with Legal, Risk, Audit, and stakeholders to ensure aligned and effective responses.   Maintain awareness of regulatory developments and industry trends across digital banking, privacy, and marketing   Assess models and AI tools for potential compliance risks and impacts   Key Success Indicators   Timely, high-quality execution of compliance reviews and advisory support   Demonstrated capability in digital and privacy risk analysis with appropriate use of SMEs for complex issues   Effective identification and escalation of compliance risks   Strong, trusted working relationships with business partners   Ability to independently manage competing priorities and deliver high-quality outcomes in a fast-paced, evolving environment   Basic Qualifications   Bachelor’s degree or equivalent experience in financial services   5+ years of experience in regulatory compliance, legal, or risk management with a focus on Digital and Privacy (must have expertise in digital and technical regulations, including acts, and guidance including: ESIGN, , TCPA, FCRA, Guidance on Authentication in an Internet Banking Environment, Social Media Guidance, Americans with Disabilities Act (ADA)/Web Content Accessibility Guidelines (WCAG), and Weblinking).    Preferred Qualifications   Experience supporting digital/mobile banking or data-driven business activities   Exposure to consumer protection regulations in digital channels (e.g., UDAAP, Reg DD, Reg E, Dodd-Frank Section 1033, ESIGN, TCPA)   Demonstrated ability to independently perform compliance risk assessments and deliver advisory support in complex or ambiguous environments   Experience operating as a senior individual contributor, managing competing priorities, and delivering high-quality outcomes with limited oversight   Strong analytical, organizational, and execution skills   Ability to communicate complex issues clearly across diverse stakeholders   Core Competencies   Strong compliance and business acumen across digital/mobile.   Ability to provide practical, risk-based solutions   Effective collaboration and relationship-building skills   Proactive identification and management of risk   Clear and concise written and verbal communication   Exempt Status: (Yes   = not eligible for overtime pay) ( No   = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrange