Clinic/Practice Assistant, Joint Center

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Are you an experienced administrative professional who thrives in a fast-paced clinical setting and enjoys helping patients feel supported from the moment they arrive? We are hiring a full-time Clinic/Practice Assistant to join the Joint Center team at our 2000 Washington Street location in Newton. This on-site role offers a consistent Monday–Friday schedule from 7:30 a.m. to 4:00 p.m. and the opportunity to play an important part in delivering a smooth, high-quality patient experience. About the Role As a Clinic/Practice Assistant, you will support both administrative and clinical operations for the practice. You will help coordinate patient visits, manage scheduling and check-in/check-out processes, support documentation needs, and serve as a key resource for patients, providers, and practice staff. What You’ll Do • Schedule patient appointments, maintain appointment records, and support check-in and check-out activities. • Assist patients and callers with routine inquiries, messages, and scheduling needs. • Process patient billing forms, scan documents, and maintain accurate patient records. • Support prior authorizations, prescription refill requests, provider questions, and test result communications as appropriate. • Serve as a knowledgeable resource for scheduling, registration, and billing systems. • Provide guidance and support to Office and Practice Assistants, including assistance and training in key systems and processes. • Assist with more complex practice functions, which may include surgical scheduling, schedule changes, or blocking. • Work closely with the Supervisor to help oversee daily practice activities and maintain efficient operations. Qualifications What We’re Looking For High School Diploma or equivalent required. Three to five years of office experience required. Strong technology skills, including Microsoft Office and advanced proficiency with Outlook, Word, Excel, and PowerPoint. Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing. Strong communication skills, including the ability to write clearly, take accurate messages, and interact professionally with patients and colleagues. Excellent organization and time management skills, with the ability to manage multiple tasks and follow established protocols. Ability to use phone systems, manage non-routine calls, and resolve routine issues appropriately. Careful attention to detail, including proofreading and editing written documents. Schedule and Location This is a full-time, 40-hour, on-site position located at 2000 Washington Street in Newton. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Additional Job Details (if applicable) Why Join Us? In this role, you will be part of a collaborative clinical team where your organization, communication, and patient-service skills directly support efficient practice operations and high-quality care. If you enjoy being a trusted point of contact for patients and colleagues while keeping a busy practice running smoothly, we encourage you to apply. At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.  Offerings include: Medical, dental, and vision insurance A robust retirement savings program Generous paid time off Tuition assistance and professional development support And other perks!  Remote Type Onsite Work Location 2014 Washington Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals pro