Client Services Account Manager – NetLine

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space? At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue. We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100. About Informa TechTarget Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI. With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets. Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with: Trusted information that shapes the industry and informs investment Intelligence and advice that guides and influences strategy Advertising that grows reputation and establishes thought leadership Custom content that engages and prompts action Intent and demand generation that more precisely targets and converts Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn. For more information, visit informatechtarget.com and follow us on LinkedIn Client Services Account Manager – NetLine NetLine, a division of Informa TechTarget, is looking for an experienced, high-energy Client Services Account Manager to champion our clients’ lead generation goals. In this role, you won't just manage accounts. You will act as an indispensable, trusted extension of our clients' internal marketing teams. If you thrive in a fast-paced environment juggling a diverse portfolio of B2B accounts, possess proven hands-on client success management experience, and obsess over turning campaign data into measurable client growth, this role is built for you. Core Focus of the Role Embedded Marketing Partner: Seamlessly integrate into your clients' marketing teams, deeply understanding their pipeline objectives, buyer personas, and market positioning to consult on strategy—not just execute deliverables. Portfolio Ownership & Multitasking: Confidently manage, prioritize, and drive success across multiple concurrent client accounts and multi-channel campaigns without missing a beat. Proactive Client Success: Lead end-to-end client health, onboarding, performance optimization, and renewal discussions to maximize client lifetime value and ROI. Key Responsibilities Client Relationship & Strategic Alignment: Serve as the primary strategic advisor and day-to-day partner for client accounts. Cultivate trust, understand overarching business KPIs, and ensure NetLine’s B2B lead generation solutions consistently align with their pipeline goals. Multi-Account Campaign Delivery: Oversee the end-to-end execution of high-profile lead generation programs across a dynamic client roster. Maintain rigorous project schedules, ensure timely asset delivery, and coordinate operational workflows smoothly. Data-Driven Optimization & Reporting: Deep-dive into campaign performance using internal platform metrics. Deliver actionable insights, lead periodic strategy reviews, and proactively propose campaign pivots to boost lead quality, volume, and conversion rates. Platform Operations: Utilize the NetLine Portal to set up, track, and monitor campaign performance daily, ensuring all pacing and quality parameters match client service-level agreements. Retention & Account Expansion: Identify expansion, up-sell, and cross-sell opportunities organically through performance wins. Partner with sales operations to facilitate renewals and protect long-term account health. Cross-Functional Collaboration: Partner internally with audience development, operations, and product teams to troubleshoot challenges, advocate for client feature needs, and ensure company resources align with client deliverables. Qualifications Direct Client Success Management Experience: 3–5 years of demonstrated success directly managing B2B client accounts, digital marketing campaigns, or lead generation programs within an agency, martech, or media environment. Portfolio Juggling Mastery: Proven ability to balance a diverse, high-volume account portfolio under tight deadlines while keeping details airtight and service levels high. Embedded Marketer Mindset: Strong, working knowledge of B2B marketing funnels, demand generation, content syndication, and digital performance metrics (CPL, CTR, conversion rates). Analytical Problem Solver: Comfortable interpreting raw campaign data into clear narratives, client-facing decks, and actionable optimization strategies. Communication & Presence: Exceptional verbal, written, and presentation skills; experienced in running high-stakes client strategy calls and navigating executive stakeholders. Education & Tech Stack: Bachelor’s degree in Marketing, Business, Communications, or a related field. Advanced proficiency in Microsoft Excel/PowerPoint and familiarity with CRM tools, martech stacks, and digital advertising platforms. NetLine, a business as part of Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other cov