Business Systems Analyst - Consumer Systems

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: At Regions, the Business Systems Analyst conducts business process analysis, needs assessments, and preliminary cost/benefits analysis in an effort to align information technology solutions with business initiatives. This position may function as liaison between the line of business and the Information Technology (IT) department.  Primary Responsibilities Formulates/defines specifications for operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs Analyzes and evaluates existing or proposed systems and devises computer programs, systems, and related procedures to process data Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution Prepares program specifications and diagrams and develops coding logic flowcharts Encodes, tests, debugs, and installs the operating programs and procedures in coordination with computer operations and user departments Reviews progress and evaluates results Reports inconsistencies to the attention of management and suggest problem resolutions and business process improvements Certain business groups may require on call support rotation after hours and/or weekends This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. Requirements   High School Diploma or GED and seven (7) years of related experience Or Bachelor's degree and three (3) years of related experience   Preferences Banking or financial services industry experience Experience providing application support to include troubleshooting Experience with business intelligence tools Familiarity with agile and/or waterfall methodologies Skills and Competencies Ability to plan, schedule and execute multiple concurrent activities Ability to work in a team environment Actively demonstrates a complex working knowledge of systems and software development concepts, practices, and procedures Ability to research, analyze data, and derive facts Excellent communication and customer service skills Excellent organizational and analytical skills Knowledge of applicable testing tools Problem solving and priority management skills Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.) Additional Job Description This position may support the RegionsConnects Application Support Team , providing operational and technical support for a critical customer-facing banking platform. The associate will serve as a key liaison between business partners, end users, and technology teams to ensure application stability, timely issue resolution, and an exceptional user experience. Additional Responsibilities may include: Providing application support and troubleshooting assistance for RegionsConnects users across the organization. Investigating production issues, analyzing data, and coordinating resolution efforts with technology and business partners. Performing production validation activities following system implementations, maintenance events, and releases, including occasional after-hours and weekend support. Monitoring application performance and identifying trends, risks, or recurring issues that may impact users or operational processes. Conducting research and analysis to determine root causes of incidents and recommending process or system improvements. Supporting testing activities, user acceptance testing, and implementation efforts for system enhancements and projects. Developing and maintaining operational procedures, support documentation, and reporting related to application health and performance. Partnering with business stakeholders to understand operational needs and translate them into effective technology solutions. Managing multiple priorities in a fast-paced environment while maintaining strong attention to detail and customer service standards. Candidates should be comfortable participating in occasional after-hours support activities, production validations, and critical incident resolution efforts when needed. This role offers the opportunity to develop deep expertise in the RegionsConnects platform while partnering across multiple business and technology teams to support a key strategic service for the bank. Additional Preferences The ideal candidate will possess strong analytical and problem-solving skills, experience supporting business-critical applications, and the ability to communicate effectively with both technical and non-technical audiences. Banking, financial services, production support, SQL/data analysis, and incident management experience are highly desirable. This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience. Regions will not sp