Business Analyst Senior

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analyst Senior within PNC's Human Resources organization, you will be based in Pittsburgh, PA; Cleveland, OH; Birmingham, AL; Downers Grove, IL; or Dallas, TX. The Learning Talent & Development Business Analyst Senior is a technology-focused role responsible for identifying, developing, testing, implementing, and supporting solutions that enable Learning & Talent Development programs and processes. This role works closely with internal partners and technology teams to understand business needs, solve problems, improve processes, and support enterprise applications. The ideal candidate brings broad technology knowledge, strong analytical skills, AI literacy, curiosity, and the ability to translate business needs into practical solutions. Primary Responsibilities: • Consult on, develop, test, and implement technology solutions. • Serve as a liaison between technology teams and internal partners for ongoing processes, application maintenance, enhancements, and new solutions. • Partner with internal stakeholders to understand business and end-user needs and translate those needs into clear requirements and solutions. • Support application testing, implementation, troubleshooting, maintenance, and continuous improvement. • Analyze complex problems, identify root causes, and develop practical solutions. • Research emerging technologies, including artificial intelligence, and identify opportunities to improve processes, user experiences, and operational efficiency. • Explore responsible uses of AI and automation to solve business problems and improve workflows. • Apply critical judgment when evaluating AI-generated information, including validating accuracy, recognizing limitations, and determining when human review or expertise is necessary. • Collaborate across technical and non-technical teams to move solutions from concept through implementation. • Support projects involving new technologies, system enhancements, integrations, automation, and process improvements. Skills & Qualifications: The successful candidate should demonstrate: • Broad technology knowledge, including experience supporting business applications, enterprise technology, or technology-enabled processes. • Experience gathering and translating business needs into technology requirements and potential solutions. • Strong analytical, research, critical-thinking, and problem-solving skills. • Ability to break complex issues into manageable components and evaluate solutions logically and systematically. • Strong verbal, written, and interpersonal communication skills. • Ability to communicate effectively with both technical and non-technical partners. • Ability to work independently while collaborating effectively across teams. • Comfort working through ambiguity, changing priorities, and complex problems. • Curiosity and persistence when researching issues, troubleshooting problems, and identifying solutions. • Willingness to challenge existing processes, ask thoughtful questions, and identify better ways of working. • Strong technology literacy, including a practical understanding of how common business applications, automation, and emerging technologies work, along with their capabilities, limitations, and risks. • Ability to quickly learn and effectively use new software, tools, and technologies, including emerging technologies such as AI, while critically evaluating results for accuracy and relevance. • Ability to recognize when a technology solution or automation is the right fit and when process improvement or human expertise is more appropriate. • Knowledge of responsible technology practices, including data security, privacy, and proper handling of sensitive organizational, employee, and other information. Preferred Knowledge & Experience: • Enterprise business applications, including Human Capital Management systems. Experience with Workday is preferred but not required. • Microsoft tools such as SharePoint, Power Platform, Excel, and OneNote. • Business process analysis and process improvement. • Technology testing, quality assurance, implementation, and troubleshooting. • Project management practices, including planning, organizing, coordinating, and monitoring work. • Data analytics and business intelligence tools. • System administration, configuration, security, or user access management. • Experience applying automation, emerging technologies (including AI), or other technology-enabled solutions to business processes. • Experience evaluating new features and capabilities within enterprise technology platforms. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.   PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting. Provides consultation to clients on business designs, problem solving and business analysis to support project management. Develops and maintains of all applicable policy and procedure documentation. Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes. Provides expertise and problem-solving for clients and technology teams throughout the business analysis process. T