Associate Director - Board Operations

About the Opportunity JOB SUMMARY Reporting directly to the Board Secretary, the Associate Director of Board Operations and Assistant Secretary to the Board of Trustees is responsible for 1) providing organization and leadership for activities and responsibilities of the Board of Trustees and its committees and 2) assisting with the strategic direction for Advancement’s Community Engagement Initiative. The Associate Director must be able to: Develop and maintain a board relations manual, board calendars, and a repository of all board documents. Develop and create innovate ways to engage university stakeholders with an emphasis on Trustees’ relationships, Implement relationship and engagement strategies. Develop working knowledge of Salesforce and ensure activity is accurate and up to date in order to inform relationship strategies. Provide support for all Northeastern University board activities as assigned and develop understanding of governance rules and regulations for all national and international entities. Initiate and provide project management for the creation and/or improvement of relationship management and business processes; monitor and evaluate operational effectiveness and effect changes required for improvement. Support all activities of the Board Secretary, including autonomously implementing short- and long-range organizational goals, objectives, and operating procedures. Coordinate logistics for board meetings including technology, remote communications, and materials. Communicate and coordinate with board members for ad hoc/special meetings and assist in development of communications to the board, including dashboard updates. Manage OnBoard secure portal, including providing training to users and assisting with accessibility and functionality problems experienced by users. Manage regulatory and policy requirements (annual trustee Conflict of Interest disclosure, ITAR filings, FCC filings, Signature Authority Delegations) Draft, circulate, and maintain minutes of board and committee meetings and other university governance documents. Coordinate with staff across the university on developing board materials. Develop and deploy strategic benchmarks and KPIs within a multi-year plan to measure success in ways that demonstrate positive impact on staff, alumni, and the global university system and its surrounding communities. Attend Board and committee meetings to provide procedural, governance, and operational support. Maintain strict confidentiality. MINIMUM QUALIFICATIONS Bachelor’s degree required and a minimum of 5 years of relevant experience. Significant demonstrated experience with project management, organization, documentation, process development, communications, and presentations. Strong technology skills are critical. Must have clear and concise writing ability, a process orientation, exemplary customer service skills and orientation, and impeccable attention to detail. Must be able to exercise absolute discretion and good judgement when dealing with confidential and sensitive material. Demonstrated ability to manage an intense workload and produce quality results in a fast-paced environment. Possess the skills necessary for building relationships with external (trustees, donors, prospects) and internal constituents (senior administration, deans, faculty, staff, students) and be highly professional and collaborative in approach. Ability to travel and a flexible schedule on occasion are required. The successful candidate will be an innovative, strategic and results-oriented leader with a broad vision for the importance of relationship management in achieving division and institutional success and excellence. They must be adept at facilitating difficult discussions, shepherding change, creating and strengthening partnerships, and aligning an array of efforts across the division and within the context of the greater university. Demonstrated interest and ability as a collaborator and relationship builder, with strong interpersonal skills and ability to build coalitions and collaborative working relationships with a broad range of individuals and groups, including senior administration, to achieve results. KEY RESPONSIBILITIES & ACCOUNTABILITIES Board Relations; Project Management; Process Documentation and Maintenance; Communication Develop and create innovate ways to engage university stakeholders with an emphasis on Trustees’ relationships, and engagement strategies. Develop working knowledge of Salesforce and ensure activity is accurate and up to date in order to inform relationship strategies. Provide support for all Northeastern University board activities as assigned and develop understanding of governance rules and regulations for all national and international entities. Initiate and provide project management for the creation and/or improvement of business processes; monitor and evaluate operational effectiveness and effect changes required for improvement. Support all activities of the Board Secretary including autonomously implementing short- and long-term organizational goals, objectives, and operating procedures Develop and maintain a board relations manual, board calendars, and a repository of all board documents Coordinate all logistics for board meetings including technology, remote communications, and materials Communicate and coordinate with board members for ad hoc/special meetings; assist in development of communications to board, including dashboard updates. Manage OnBoard secure portal including providing training to users and assisting with accessibility and functionality problems experienced by users Draft, circulate, and maintain minutes of board and committee meetings and other university governance documents Coordinate with staff across the university on developing board materials Support implementation of Board priorities, strategic initiatives, governance goals, and special projects. Main