WIOA Program Lead

Career Team is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. Career TEAM is looking to hire a WIOA Program Lead who will be responsible for all coordination of assigned programs and management of services within those programs. Responsible for the implementation of policies and procedures. Manage and conduct analysis of workforce activities to evaluate compliance with policies and procedures and adherence to contract requirements. This role will be performed under the supervision of the Program Director. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location. The WIOA Program Lead is an integral part of our team and will assist us with our mission of accelerating the human condition!  Career Team also offers a competitive package including : 401k with a generous employer match; medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans; disability insurance; and supplemental insurance Your Impact on Career TEAM’s Success : Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction Manage and lead project staff to meet or exceed performance goals, including ensuring that staff members perform thorough, accurate reviews of all case files, that staff have no disallowed costs with eligibility Utilize the Tennessee VOS system to analyze and support performance activities  Ensures appropriate action is followed to correct deficiencies Identify community partnerships, collaborate with other professionals, and maintain partner relationships Welcome and address customer complaints as they occur, fairly and with good customer service as a guide, and consistently with no more than five valid complaints per review period and no more than two valid complaints on one individual employee Evaluate and understand all WIOA program performance goals at the beginning of each Program year to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact the performance measures Develop and maintain effective teamwork strategies Identify and address needs for staff training Direct, control, and supervise the work activity of project staff, identify and fill open positions in a timely manner, hire and promote employees based on sound decision-making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching and conduct employee evaluations when scheduled Utilize and model extreme customer service behaviors in all interactions with internal and external customers Approach each day and task with a “ZAG” mindset Other duties and projects as needed for the success of the program The Ideal Qualifications for this Position Include: A Bachelor's Degree in Business Administration, Psychology, Social Services, or a related field or equivalent experience with 2-4 years of proven management skills Minimum of five years of supervisory or management experience  Preferred knowledge of the workforce development program operations and development Strong business knowledge of customer service best practices and performance management. Experience in training and coaching/mentoring Requires top-level project management, organizational, personnel, problem-solving, and data analysis skills, along with an ability to interact with employees at all levels Excellent interpersonal skills and both written and oral communication skills Need strong technical skills, proficiency in Microsoft Office, and a commitment to accountability in a continually improving quality environment Experience and knowledge of workforce development contracts/programs  Must have a valid driver's license and adequate vehicle insurance coverage Salary: $66,000-$68,000 Travel: The position may require local travel up to 20% of the time Employment Type:   Full-time, non-exempt About Career Team: Founded in 1996, Career Team, LLC is a private workforce development organization. Career Team’s outstanding record of accelerating the human condition  has resulted in numerous honors: Named by Inc. Magazine as one of America's 500 fastest growing privately held companies Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com  for more information. Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and ed