Water Conservation Program Specialist

JOB LOCATION Aurora, Colorado 80016-2946 Cit y  of Aurora ,  Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:   Integrity ,   Respect, Professionalism , and   Customer Service , and we welcome all who share these values to apply. Why Work for Aurora? Make a difference in the lives of real people every day Diverse community Competitive total compensation package Well-Funded General Employees Retirement Plan Light rail station minutes away On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement Access to innovation workspaces PRIMARY DUTIES & RESPONSIBILITIES Salary to be commensurate with experience The hiring range for this position is $24.35 - $30.43 per hour. The deadline to submit an application to this position is September 23rd , 2026 . However, it is subject to close at any time once a qualified pool of applications is obtained.  This is classified as VHNE (Variable Hour Non-Benefit Employee), where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave   in accordance with   the Healthy Families and Workplace Act Overview of Department / Position: Aurora Water is responsible for enhancing and protecting the quality of life for Aurora citizens by providing quality water, sewer, and stormwater services in a manner that balances social, environmental, and economic needs. The Water Conservation Program Specialist promotes Aurora Water conservation initiatives and educates customers in water conservation methods through customer interactions created by enforcing watering restrictions set by the Aurora Water Management Plan.  Primary Duties & Responsibilities: Advocates water conservation by educating customers through outreach efforts    Makes contact with customers, homeowners associations, and contractors regarding water use issues    Seeks compliance with City of Aurora codes relating to waste of water    Maintains patrols of the city looking for violations and responding to complaints that have been received about water waste    Engages customers utilizing AMI data to correct high-use and leaks   Enforces watering restrictions set by the Water Management Plan of the Water Department    Maintains records and prepares reports on customer interactions    May perform residential irrigation and soil inspections    Performs other duties as assigned   This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.  MINIMUM QUALIFICATIONS & WORKING CONDITIONS An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.  Education:    High school diploma or GED   Experience:    Two (2) years of experience in customer service, public contact, field services, utilities, or a related area involving interaction with the public  Preferred Experience:   Experience in conflict resolution and navigating difficult conversations  General knowledge of irrigation systems, irrigation repair, and practices associated with water conservation  Bilingual preferred but not required  Knowledge:   Basic knowledge of customer service practices  Basic knowledge of water conservation principles  General understanding of irrigation systems or outdoor water use  Basic knowledge of recordkeeping practices  Skills:    Skill in communicating technical information clearly and effectively to diverse audiences  Skill in conflict resolution and de-escalation during enforcement or compliance discussions  Skill in documenting interactions and maintaining accurate records  Skill in using basic computer programs and mobile devices  Skill in resolving routine customer concerns  Abilities:     Ability to establish and maintain effective working relationships with employees, citizens, and contractors    Ability to communicate effectively both verbally and in writing    Ability to explain watering restrictions and conservation practices to customers  Ability to apply municipal codes and watering restrictions consistently and fairly  Ability to work independently in field settings while maintaining accountability  Ability to analyze water usage trends and identify potential leaks or waste  Ability to maintain records and logs, and perform activities common to assigned job functions    Ability to thrive both independently and in a team setting    Licenses and/or Certificates:  Must possess a valid Colorado driver’s license and be able to operate a city vehicle, or otherwise demonstrate ability to meet the transportation requirements of the position  WORKING CONDITIONS   Essential Personnel:   When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.  Physical Demands:  Moderate physical work that involves moving no more than 50 pounds at a time with or without assistance  Frequently performs activities requiring a full range of body movement including bending, stooping, kneeling, pushing, pulling, and climbing    Hand/eye and hand/foot coordination for operation of equipment and vehicles    Vision for reading gauges