Warehouse Lead Agent

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Tasks and Duties  This section lists job-specific tasks and duties that are completed on a regular basis by the employee as noted in the Warehouse Operational Performance Standards. Click on the link to the performance standards to view more details for each task.  Responsible for the accurate and timely processing of all work activities relating to the in and out going freight flow of the teams within the department  Responsible for stock control for the teams within the department  Receive drivers, register where necessary and lead the loading/unloading process  Responsible for the correct and timely OSD reports in the Expeditors’ system  Managing and coaching the warehouse agents and warehouse agent senior  Responsible for the safe handling of the various internal modes of transport for the warehouse staff   Leading the daily team huddles (briefing and debriefing) within your warehouse teams   Monthly 1 on 1s with the warehouse leads and Warehouse Agent & Agents Senior  Assist the Warehouse Supervisor, Manager with setting up development plans for the warehouse agents and warehouse agent seniors and assist with the development plans for warehouse agent senior  Mid and end of year reviews with the Warehouse Agents & Warehouse Agent Senior  Attend and participate in warehouse leads meetings  Attend and participate in internal meetings (gateways, customer service departments)  Maintain contact with internal departments via telephone and email  Train the warehouse team; daily tasks and if necessary implement new global processes  Responsible for the training of new hires based on the expeditors training scheme  Adhere to security and compliance rules which have been set up by Expeditors  Provide daily Warehouse Inventory checks    Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records  Perform accurate and timely data entry for receiving freight allocation, shipping and inventory management  Maintain damage records and backorder logs  Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders   Maintain strong relationships with vendors (trucking companies, and others)  Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements  Support the Supervisor in the following areas:  Allocate workloads within team to ensure smooth operations during peak activity or staff absence  Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations  Be continuously open and positive to implementing new system changes and enhancements with the team  Other tasks/duties as deemed appropriate by your management team.  Responsible for accurate receiving, loading, storing and executing shipment orders. Knows and understands their responsibility in adherence to company culture and standards . Must be able to work the shift pattern as required by the branch. Execute updates in computer system via operational tools provided. Inbound Freight:  Counts all products, take weight, compares to manifest and checks all shipments for damage, shortage, overage and any other discrepancies. Reports shortages, damages and/or discrepancies on appropriate forms. If assigned, must be a qualified forklift driver, unloads inbound shipments safely and moves product to assigned storage locations. Storage:  Maximizes space usage. Properly and safely puts away items onto the racks, locations and or ready rows using company system and scripts. Cargo handling:  Ensures that the correct number and type of product are being handled. Transports orders to shipping locations or assigned doors with material handling equipment (forklift, squeeze, pallet jacket). Review markings, address on cargo and ensure correct reference labels are on the cargo. Outbound Freight:  Compares quantity, labeling and address with order to ensure outgoing shipments are complete and correct. Sign necessary documents to ensure record keeping along with the usage of system scripts. Efficiently moves product into outbound delivery vehicles. Facility / Equipment:  Maintains equipment and ensures warehouse areas are neat, clean of debris and in an orderly fashion. Operates equipment safely and efficiently. Complies with all local, OSHA and Expeditors' standards. Inventory:  Keeps accurate records and reports. Assists in physical inventories and cycle counts. May key inventory adjustments into company system. Customer Service:  Professional communication both written and oral with internal teams and service prov