VP,  Partner Program Strategy & Operations

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.  The VP Partner Program Strategy & Operations and reports directly to the SVP of Global Channel and owns the strategic direction, execution, and performance of Nexthink's partner program. This role leads the restructuring and optimization of the GSI ecosystem as well as the broader channel program, establishing new partner tiers and benefits, driving partner revenue growth, managing partner health and relationships, and serving as the primary strategic partner to the SVP of Channel on all channel matters. Key responsibilities include: Partner Strategy & Architecture   Design partner segmentation, tiers, incentives, benefits, and differentiated programs for GSIs, SIs, resellers, and other partner types.  Own the strategic vision and roadmap for the partner community  Establish program KPIs, performance metrics, and accountability frameworks  Develop program economics and ensure alignment with Nexthink's GTM objectives  Evolve program offerings based on partner feedback, competitive dynamics, and business needs  Partner Enablement & Success   Design and oversee enablement programs (training, certification, solution architecture)  Ensure partners have tools, resources, and support to win in their markets  Manage partner feedback loops and drive continuous program improvement  Lead partner community events, conferences, and executive forums  Drive adoption of new benefits and incentive structures post-restructuring  Partner Operations   Establish processes, systems, rules of engagement, deal registration, and conflict-resolution mechanisms.  Own partner-sourced bookings targets and revenue accountability  Monitor pipeline, forecast, and performance metrics  Develop incentive structures that drive desired behaviours   Partner with revops and build dashboards around partner-sourced and partner-influenced pipeline, productivity, activation, certifications, and partner health.  Diagnose what is working and what isn't.Report program health and investment allocation to SVP of Channel and leadership  Cross-Functional Collaboration & Execution   Partner with Sales leadership to align on partner strategy, territory management, and conflict resolution  Collaborate with Marketing on co-marketing, campaigns, and partner enablement  Work with Finance on partner economics, commission structures, and budget allocation  Coordinate with Product and Services teams on partner feedback and requirements  Lead internal alignment on partner program decisions and strategy  Program Transformation, Management & Governance   Lead the rollout of the new operating model across regions, including change management, governance, and field adoption.  Own partner program budget, resource allocation, and cost management  Build and lead partner program team (direct reports and cross-functional partners)  Establish governance processes for ongoing partner tier management  Maintain partner program documentation, contracts, and compliance  10+ years in channel management, partner programs, or strategic alliances  Proven track record building and scaling GSI/SI partner programs at enterprise software companies  Demonstrated experience leading transformational partner program initiatives  Strong vendor management and relationship building skills  Excellent negotiation, conflict resolution, and influence capabilities  Deep understanding of Partner business models and go-to-market strategies  Executive presence and ability to communicate across organizational levels  Strong analytical and business acumen  We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan.  We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.  In addition, we offer:  🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. 📚 Free access to professional training platforms to explore your interests and enhance your skills. 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregive