VP, Operational Excellence - Investment Operations - Liberty Mutual Investments

Description The Company Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty) and is responsible for powering Liberty’s strategy amid profound change in global capital markets. With deep expertise in fixed income, equity, and alternative strategies, LMI invests $120+ billion ( as of 12/31/2025 ) of capital globally, taking a long-term approach across its integrated platform and has a team of over 350 investment, finance, and operations professionals located in Boston, MA, and New York, NY.  LMI has a clear purpose: build enduring businesses side-by-side with our partners, drive economic growth, and generate superior risk-adjusted returns that power Liberty’s strategy and secure its promises. We offer the best of both worlds — the look and feel of a boutique investment firm with the reputation and financial strength of a global leader. As the investment firm of a mutual with long-term capital, LMI has a single client mandate. This gives us the freedom to focus on what we do best.  Our portfolio spans a broad spectrum of public and private investments, and we are committed to expanding our capabilities and our toolkit in support of our mission. We invest across diverse asset classes, financial structures, and industries, including real estate, digital infrastructure, healthcare, renewable energy, and technology—with the aim of creating value and powering innovation. We pride ourselves on our extensive network of mutually beneficial partnerships, and we use our substantial influence, capital, and energy to drive towards a better future. #LMI #LI-LMI The Position Liberty Mutual Investments (LMI) is seeking an experienced operations and controls professional to join our Investment Operations function as Vice President, Operational Excellence. This is a newly created, high-impact role purpose-built to assess and strengthen the health of daily operations across the full investment operations platform. This role serves as the function’s first-line lead for operational health — responsible for evaluating operational risk, testing the effectiveness of the controls designed to mitigate that risk, identifying process and control gaps, and driving their remediation to closure across all operating teams: Treasury Services, Cash & Trade Operations, Derivatives Operations, Loan Operations, Alternatives Operations, Shared Services, and Investment Accounting Operations. The role reports to the Head of Investment Accounting Operations, with its function-wide mandate sponsored by the Head of Operational Strategy & Delivery. Beyond assessment, the role owns the operational KPI and metrics framework and the operational-health reporting that informs functional governance, and partners closely with Strategy & Execution’s Transformation team to convert findings into durable, delivered fixes. This is a first-line operational-excellence role embedded in the business; it coordinates with — and is distinct from — second-line Risk and Internal Audit, and does not provide independent assurance. The ideal candidate is a skilled collaborator who understands the downstream impact of operational decisions and can influence peer teams without direct authority. This is a high-impact individual contributor role with the opportunity to grow into a people management capacity as the function scales. Key Responsibilities Operational Risk & Control Self-Assessment (RCSA) Design and run a recurring, first-line risk and control self-assessment across all seven operating teams, producing a current-state view of where daily execution is fragile Maintain a living map of operational risks, the controls intended to mitigate them, and the residual risk that remains after those controls Bring an industry-aware lens to what strong operational controls look like across asset classes and lifecycle stages Control Effectiveness & Gap Remediation Test whether controls are operating as designed Identify process and control gaps, prioritize them at the function level based on risk, and own them through to closure Trace the upstream root causes of downstream breaks and not-in-good-order conditions, championing systemic, durable fixes over one-off corrections Document assessment evidence Metrics, KPIs & Operational-Health Reporting Own the operational KPI framework and the run-state operational-health reporting that feeds functional governance forums Translate operational data into a clear, decision-ready view of functional health for senior leadership Align metrics and definitions consistently across teams and systems of record Transformation & Product Partnership Serve as the demand-side partner to Strategy & Execution’s Transformation team, converting diagnosed gaps into a prioritized remediation backlog Coordinate with Product Owners to ensure product backlogs reflect operations requirements and priorities Ensure delivered solutions close the underlying operational risk rather than addressing symptoms Identify and advance automation and process-improvement opportunities, including practical application of AI tooling Governance, Escalation & Second-Line Coordination Run the operational-health governance routine (chaired and sponsored by the Head of OS&D), presenting current-state assessment, open gaps, and remediation status with items assigned to process owners and dates Proactively raise operational risks, process concerns, and stakeholder impacts in a constructive, solutions-oriented manner Coordinate with second-line Risk and Internal Audit to align scope and avoid duplication of assurance activity Cross-Functional Collaboration & Partner Performance Serve as a trusted operational partner and subject-matter expert across investment, accounting, technology, data, and treasury teams Assess the operational performance of external service providers through a risk-and-control lens Communicate process changes, improvement initiative