VP of Design

Healthcare is broken at the first step: patients can't find the right care, understand what it costs, or access the medications they need. Mochi Health is fixing this. We're building an AI-driven marketplace that makes healthcare discoverable—connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems. Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today. Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it. Location:  San Francisco, CA (5 days/week onsite) The Role As VP of Design at Mochi Health, you'll lead the creation of healthcare experiences that feel effortless, trustworthy, and human. You'll build and lead a world-class design team responsible for every patient and provider touchpoint—from our marketplace discovery experience to medication management tools to clinical workflows. This isn't about making healthcare prettier; it's about making it work. This is a player-coach role (roughly 70% hands-on IC work, 30% management). You'll be partnering closely with Product, Engineering, Clinical, and Operations to ensure design drives strategy. You'll establish design systems, processes, and culture that scale with our rapid growth while maintaining the quality and craft that earns patient trust in a regulated, high-stakes industry. This is a leadership role for someone who has built and scaled design teams, shipped products people love, and understands that in healthcare, good design can literally change lives. What You'll Do Design as a Player-Coach Get hands-on in Figma across our patient marketplace, provider tools, pharmacy platform, and clinical workflows—leading by doing, not just directing Set design direction while personally owning key flows and interaction design Build a design culture that balances speed, craft, and patient-centricity Build and Scale the Team Driving Design Excellence Recruit, hire, and develop a high-performing design team (Product Designers, UX Researchers, Design Systems) Create career frameworks, mentorship programs, and growth paths for designers Partner with Product and Engineering to facilitate feature needs and timelines Establish Design Operations Build and maintain a scalable design system that enables consistency and speed Implement tools, processes, and workflows that let designers focus on solving problems, not navigating bureaucracy Define quality standards and design reviews that maintain craft without slowing velocity Create metrics and frameworks to measure design impact on business outcomes What You Bring Leadership Experience 10+ years in product design, with at least 4+ years leading design teams (15+ people), ideally in a player-coach capacity Comfortable spending the majority of your time as an individual contributor while still leading a team Experience hiring, developing, and retaining senior design talent Proven ability to influence executive leadership and drive design-led strategy Craft & Execution Deep expertise in user-centered design, interaction design, visual design, and design systems—and still actively practicing it, not just overseeing it Portfolio demonstrating end-to-end ownership of complex, multi-sided products Strong understanding of modern design and AI tools (Figma, Claude, prototyping, user testing platforms) Experience shipping products that balance user needs with business constraints Strategic Thinking Can translate business goals and user needs into clear design strategy and brand vision Comfortable with ambiguity and making decisions with incomplete information Data-informed approach to design decisions (qualitative + quantitative) Understands how design impacts metrics like conversion, retention, and patient outcomes Communication & Collaboration Exceptional communication skills—can articulate design rationale to technical and non-technical audiences Proven ability to build trust and alignment across Product, Engineering, and executive leadership, board members, and external stakeholders Startup Mindset Thrives in fast-paced, high-growth environments where priorities shift Comfortable wearing multiple hats and doing the work yourself when needed Unafraid to DO as much as LEAD —this role is closer to 70% IC, 30% management Application Process Application Review - Submit resume, portfolio, and cover letter Recruiter Screen - 30-minute conversation about your background and interest (includes brief logic/probability question) Hiring Manager Screen - 30-minute conversation  Portfolio Presentation - 60-minute deep dive into 2-3 case studies with Product/Design leadership Onsite Interview - Conversations with cross-functional leaders and CEO Offer - Typically 2-3 weeks from application to offer To Apply: Send your resume, portfolio (PDF or link), and a brief note about why you're excited about this role  Life at Mochi 💫 At Mochi Health, we believe you do your best work when you feel your best. From thoughtfully designed perks and healthcare options to high-impact work and real ownership, everything here is built to support you. 🥗 Daily Meals and Espresso Bar - Breakfast, lunch, and dinner every weekday. Our on-site barista keeps the espresso and matcha flowing all day 💰 Pre-Tax Commuter Perks - S