VP BPO Sales

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.  At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced and results-driven  VP BPO Sales  to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients. As VP of BPO Sales, you will play a critical role in shaping the company’s growth trajectory, leading a high-performing team, and making a lasting impact in a dynamic and competitive industry. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: Strategic Sales Leadership Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO. Enterprise Client Acquisition Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs. Relationship Management Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships. Solution Development Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value. Market Expansion Monitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space. Sales Team Development Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives. Performance Management Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance. Cross-Functional Collaboration Work closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements. Budget Oversight Manage the sales budget, ensuring optimal resource allocation and ROI. Industry Representation Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Bachelor’s degree in  Business, Marketing , or related field;  MBA preferred 10+ years of progressive sales experience , with at least  5 years in the BPO industry Proven success in selling  complex outsourcing solutions  to enterprise clients Track record of  exceeding revenue targets  in competitive environments Expertise in  long sales cycles , high-value contract negotiation, and consultative selling Exceptional  leadership, team-building , and strategic planning skills Strong  communication, presentation , and relationship-building abilities Proficiency in  CRM systems  and sales analytics tools Deep understanding of  BPO operations, market dynamics , and client needs Willingness to  travel extensively  for client meetings and industry events Ability to foster a culture of  innovation, accountability , and continuous improvement COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the n