VP Administration and Operations, UMMMG

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Exempt Schedule Details: Monday through Friday Scheduled Hours: Day Shift Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 34000 - 5500 Executive Director This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Reporting directly to the Senior Vice President, Chief Operating Officer of the UMass Memorial Health Medical Group, the Vice President, Administration & Operations serves as a senior member of the Medical Group leadership team and is responsible for the operational, financial, strategic, and administrative performance of the Medical Group. The Vice President provides leadership and oversight for departmental and service line operations, administrative leadership structures, organizational effectiveness initiatives, and operational performance improvement activities across the Medical Group. The role partners closely with department chairs, physician leaders, administrative leaders, and enterprise stakeholders to advance strategic priorities, support growth, improve patient access and operational performance, and ensure effective alignment of administrative and operational resources throughout the organization. The Vice President serves as a strategic advisor to the SVP/COO and provides executive leadership for key organizational initiatives involving operational transformation, administrative structure, workforce planning, talent development, and business planning. I. Major Responsibilities 1. Operations Leadership Provides executive oversight and leadership for the Medical Group’s business operations, ambulatory practice operations, patient access initiatives, operational effectiveness, and service line performance. Partners with Department Chairs, physician leaders, and administrative leaders to establish operational priorities and performance expectations. Leads efforts to improve operational efficiency, patient experience, provider satisfaction, quality outcomes, and access performance. Collaborates with hospital and Medical Group leadership to ensure alignment of operations with enterprise priorities and service line strategies. Oversees the development, implementation, and monitoring of operational goals, key performance indicators, and performance improvement initiatives. 2. Administrative Leadership & Organizational Structure In partnership with Department Chairs and Medical Group leadership, provides executive oversight and leadership for Chief Administrative Officers, Senior Directors, Directors, Senior Administrators, Administrators, and other administrative leaders across the Medical Group. Establishes and maintains accountability structures, governance processes, and leadership expectations for Medical Group administrative functions. Designs and optimizes administrative organizational structures to ensure resources are aligned with operational and strategic priorities. Assesses administrative span of control, reporting relationships, role responsibilities, and organizational effectiveness, recommending changes as needed to support evolving organizational needs. Promotes consistency, standardization, and operational excellence across administrative teams and departments. Resolves organizational barriers, resource conflicts, and operational inefficiencies that impact organizational performance. 3. Financial Management, Performance & Accountability Provides executive oversight of operating and capital budget development, financial forecasting, revenue and expense management, and business planning activities. Oversees the development, monitoring, and execution of operating and capital budgets in partnership with Finance and departmental leaders. Partners with Finance and departmental leaders to ensure achievement of financial targets and organizational goals. Monitors operational and financial performance through dashboards, analytics, benchmarking, and key performance indicators. Develops and implements strategies to improve productivity, resource utilization, cost management, and overall business performance. Ensures accountability for operational, financial, quality, and access performance across the organization. Leverages data, analytics, and performance metrics to identify opportunities to improve, drive organizational performance, and support informed decision-making. 4. Organizational Design, Workforce Planning & Administrative Governance Leads administrative workforce planning initiatives to ensure organizational structures support current operations, future growth, and evolving organizational needs. Evaluates positions, reporting relationships, spans of control, and organizational models to ensure appropriate alignment of responsibilities, scope, compensation, and business requirements. Partners with Human Resources to develop and maintain administrative job architecture, role definitions, competencies, titling conventions, and organizational design frameworks. Assesses administrative organizational effectiveness and recommends structural changes to improve accountability, efficiency, consistency, and operational performance. Partners with Human Resources