VITA IT Support Student Worker

Department: College of Business Special Instructions to Applicants: When applying you will be required to attach the following electronic documents: A Resume A Cover Letter For additional information please contact: Shelly Krehbiel at [email protected] We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status. This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval Job Description: This recruitment will be used to fill one part-time (a maximum of 24 hours per week) VITA IT Support Student Worker position for the Volunteer Income Tax Assistance (VITA) Program in the College of Business at Oregon State University (OSU). OSU VITA prepares free federal and state tax returns for low- and moderate-income Oregonians. It is a partnership between the College of Business, OSU Extension, and the Internal Revenue Service, and it runs on a real IT footprint: laptops and Chromebooks deployed across multiple sites, secure networking, tax preparation software, volunteer account management, and a help desk that has to work on a Saturday morning in February when a family is waiting on their refund. This is a hands-on technical role on a small, collaborative team, and it is broader than a help desk job. You will own the seasonal build-out and upkeep of the systems the program runs on: laptops, Chromebooks, and printers deployed to sites across Oregon, the client appointment and intake platforms, the phone and hotspot systems, and the volunteer scheduling software. Our core systems are established and documented, so the work is configuration, testing, support, and improvement rather than design from scratch. You will leave the year with real experience administering business software platforms end to end, supporting users of every skill level, and working inside a regulated data environment — and with the knowledge that the technology you kept running put money back in the pockets of Oregon families. Learn more about OSU VITA at https://business.oregonstate.edu/volunteer-income-tax-assistance and about the College of Business at https://business.oregonstate.edu/ Position Duties: Prepare, update, and maintain laptops, Chromebooks, printers, and all supplemental hardware used across VITA sites, including imaging, enrollment, testing, and update cycles. Learn, configure, and manage the client appointment and intake software throughout the season — primarily Acuity and Qualtrics — including calendar setup, survey routing, and ongoing monitoring to confirm appointments flow correctly. Support the setup and technical administration of volunteer management and scheduling software and of telecom systems, including the program phone system, dial plan, and mobile hotspot. Assist staff, site coordinators, and volunteers with training, troubleshooting, and problem solving on hardware and non-tax software; provide this support to all VITA sites, both in person and remotely. Execute seasonal start-up and shutdown processes for hardware and software, working from established program checklists and documentation. Support the functional aspects of program reporting, and provide limited TaxSlayer administration support such as account setup, roles, and status changes. Maintain IT inventory and equipment records, and keep setup guides and troubleshooting documentation current. Transferable Skill Development OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below:   Communication, Critical Thinking, Technology, Professionalism Qualifications: Full Employment Eligibility Requirements can be found here:   https://hr.oregonstate.edu/student-employment-manual/500-employment-eligibility-requirements Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment Must meet the applicable minimal enrollment standard High School student: Regularly enrolled in a high school or participating in a home-schooling program Undergraduate and post-baccalaureate student: 6 credit hours per term Undergraduate international student: 12 credit hours per term* Graduate student officially admitted to Graduate School: 5 credit hours per term Graduate international student officially admitted to Graduate School: 9 credit hours per term* *International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services ( USCIS ). A reduced course load is approved by the   Office of International Services   ( OIS ), and must be provided to the Student Employment Center. Required Qualifications: Demonstrated experience troubleshooting computer hardware and software (Windows and/or ChromeOS), gained through coursework, employment, volunteer work, or personal projects. Ability to explain technical concepts clearly and patiently to users with a wide range of technical experience. Interpersonal communication skills, including phone etiquette