Virtual Clinical Educator

Inizio Engage has a new and exciting partnership with a leading biotechnology company, supporting its Commercial, Patient Solutions, and Medical Affairs divisions.   We are currently seeking compassionate professionals to provide virtual or telephonic educational and emotional support to patients / caregivers as they navigate their diagnosis and treatment journey.   This is your opportunity to join Inizio Engage and represent a top-tier biotechnology company, making a meaningful impact in patients’ lives every day.   Why You’ll Love Working Here   We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:   Competitive pay that recognizes your experience, expertise , and impact   Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave   Company-paid holidays so you can rest, recharge, and focus on what matters most   Recognition programs, contests, and awards that celebrate your contributions   Continuous growth opportunities through learning, leadership development, and career advancement support   A collaborative culture where your ideas are valued and your work makes a difference   We’re also proud to be recognized for creating an exceptional employee experience:   Best Place to Work in BioPharma — 2022, 2023, 2025   Certified Great Place to Work® — 2021, 2023, 2025, 2026   Learn more: https://www.greatplacetowork.com/certified-company/7003732   What will you be doing ?       To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company   Conducting outbound medication adherence support to patients and or caregivers. Hours of operation could extend into evenings and weekends.   Collecting demographic data and disposition for reimbursement services and literature fulfillment   To maintain excellent quality and superior customer service while adhering to program talking points or call guides and leverage live video conferencing software on the web/client specific websites as applicable   To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials   To attend and complete all training courses and related competency assessments that Inizio requires , to an appropriate standard and within a specified timeframe   Develop and strengthen relationships with key customers   To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio   To constantly consider new and innovative approaches that potentially develop new partnership opportunities   Complete all required administrative responsibilities in a timely manner . Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting   Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team   Maintain all company equipment and materials in accordance with company instructions   Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required .   Perform other duties as requested. What do you need for this position ?       Current US healthcare professional license: RN    Associates Degree/Bachelors/BSN    Preferred minimum of 3 years’ experience working in a Neurology, sleep disorder    Demonstrate effective and professional communication   Excellent interpersonal skills with pleasant telephone manner and articulate phone voice   Competency with Call Center Telephone Technology    Demonstrable organizational skills   A self-starter with high personal motivation   Ability to manage multiple tasks   The base pay range for this position is $25.90/hr – $48.10/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs. About Inizio Engage   Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.   We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.   To learn more about Inizio Engage, visit us at: https://inizio.com/   Equal Opportunity & Inclusion   Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.   Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.   Inizio Engage complies with applicable fair chance hiring l