Vice President, Operations

You’re more valuable than ever – And that’s just how we’ll make you feel. Job Summary                                  The Vice President, Operations provides executive leadership for the joint venture partnership and oversees all non-clinical operations for all urgent care centers within assigned market(s). This role serves as the executive owner of market-level P&L performance and is accountable for delivering revenue, profitability, labor productivity, controllable expense, financial, operational, quality, workforce, compliance, and customer satisfaction objectives as mutually defined by the joint venture partnership and the Company. The Vice President, Operations leads and develops Directors of Operations and other market leaders, establishes market-wide operational strategy, drives execution of performance improvement initiatives, and ensures consistent delivery of operational excellence across markets. Serving as a senior representative of the Company with health system partners, joint venture boards, community stakeholders, and executive leadership, this role advances partner value, strengthens market performance, and builds scalable processes that support profitable growth, quality outcomes, team member engagement, and an exceptional customer experience. Work Location:Hybrid – within assigned markets in the New York City area. Ability to travel between multiple sites in the New York City, Long Island and Connecticut region. Qualifications Education Required: Bachelor’s degree Licenses/Certifications Required: Current State Driver’s License Work Experience Required: 10+ years of progressive operations leadership experience in a healthcare environment, including multi-site or multi-market operational oversight. 8+ years of leadership experience managing leaders, including Directors or equivalent senior operational roles. Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: Bachelor’s degree in Business Administration, Healthcare Administration or related field OR MBA Experience leading joint venture partnerships, board-facing governance, health system relationships, and complex market operations Knowledge, Skills, and Abilities : Executive presence and judgment required to lead a complex market, advise senior leaders, influence joint venture partners, and make decisions that balance financial, operational, quality, compliance, workforce, and patient experience priorities. Demonstrated ability to lead, align, and develop Directors of Operations and geographically dispersed leadership teams across multiple centers and/or markets while maintaining operational visibility, consistency, and accountability. Ability to travel regularly throughout assigned market(s) to maintain operational oversight, build relationships with team members and providers, evaluate performance, and support organizational objectives. Ability to build and maintain strategic relationships with internal and external stakeholders, including health system executives, joint venture board members, providers, executive leadership, community representatives, and cross-functional partners. Exceptional executive communication, presentation, facilitation, and public speaking skills, with the ability to lead board meetings, influence senior stakeholders, and communicate complex operational performance, risks, and recommendations clearly. Demonstrated ability to establish market vision, translate joint venture and enterprise priorities into actionable operating plans, set measurable goals, and inspire leaders and teams to deliver results. Strong talent leadership skills with the ability to coach, mentor, assess, and develop Directors of Operations, managers and emerging leaders through succession planning, performance feedback, career development, and individualized growth strategies. Demonstrated ability to lead performance management processes, including setting expectations, monitoring performance, providing timely and constructive feedback, recognizing achievements, and addressing performance concerns. Proven leadership skills establishing a culture of accountability in order to hold leaders and team members accountable for operational results, engagement, performance management, development, and consistent execution of organizational policies, standards and expectations. Demonstrated ability to leverage financial, operational, workforce, quality, and customer experience data to identify opportunities, solve complex problems, make executive-level business decisions, and drive sustained performance improvement. Ability to lead enterprise and cross-market initiatives, manage organizational change, scale best practices, and deliver results through disciplined execution, risk management, and a metrics-driven operating cadence. Essential Duties and Responsibilities Lead the joint venture partnership and oversee all non-clinical operations for all centers within assigned market(s), ensuring alignment between the Company, health system partners, and joint venture priorities. Deliver on all financial, operational, quality, workforce, compliance, and customer satisfaction objectives as mutually defined by the joint venture partnership and the Company. Own market-level P&L performance, including revenue, profitability, labor productivity, controllable expenses, EBITDA/margin, and overall financial performance across assigned centers. Develop, manage, and deliver annual operating budgets and financial forecasts for assigned market(s), in partnership with Finance, executive leadership, and the joint venture partnership. Lead monthly financial performance reviews, including variance analysis, trend identification, risk mitigation, corrective action planning, and communication of results to executive leadership and the joint venture board. Lead joint venture board meetings, establish agendas and operating reviews, communicate performance, elevate risks and opp