Vice President, Client Management

Modern Health  Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey. Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status. More about our culture and what you can expect when you join the team: “It Takes a Village” culture . Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all. We have an obsession to win. We are highly ambitious and passionate about the work that we do.  We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers’ needs.  We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth.  We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment.  We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right.  Modern Health is a fully remote workforce and a hyper-growth company that is often recognized for its excellence, winning awards such as World’s Most Innovative Companies of 2023 by Fast Company, Top 25 Companies of San Francisco 2023 , and 2023 Well-Being Trailblazer Award . To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—US based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday. We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you! The Role As a Vice President, Client Management, you will be a senior leader within the Client Management organization at Modern Health and expected to play a role in the satisfaction and retention of all of Modern Health’s clients.   You will directly manage a team of strategic, enterprise and global client executives that are responsible for caring for our largest clients. You will also be tasked with driving various initiatives (including value realization and storytelling) across the entire book of Modern Health clients. Ideal candidates will have significant prior experience managing large-scale client relationships as an individual contributor as well as experience leading teams to deliver exceptional results.  Candidates are highly proficient communicators and have exceptional client skills, with a proven track record of delivering results with Fortune 500 employers.  Commercial and financial acumen with the enterprise market is also a must. This position is not eligible to be performed in Hawaii. What You’ll Do Lead a team of 5-8 high performing client managers / account directors that lead our largest client accounts Develop executive relationships with clients in your portfolio in an executive sponsor capacity In partnership with the SVP of Client Management, co-lead the deployment of Value Management client methodology to the entire Client Management organization. Serve as the Client Management representative on a few key functional teams (eg Marketing, Pricing, etc), with the ability to effectively articulate and influence outcomes. Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants Partner and support sales initiatives by representing the Client Management role, organization and how we support and partner with customers  Use your exceptional financial acumen to lead with data and make recommendations for strategic positioning and growth Serve as the leader of our growing Global team, helping us continue to refine and evolve that important part of our go-forward strategy. Who You Are Experience & Background 20-25+ years of high performance in client/account management/ consulting roles, with growing responsibility across organizations and ultimate experience leading P&Ls and/or jumbo market and global client relationships and teams.   Healthcare or benefits consulting/administration experience is preferred Proven success strategically and autonomously managing a team and driving results across a matrixed organization Immigration sponsorship is not available for this position. Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-9