Urgent Care Clinical Director - Physician Assistant or Nurse Practitioner

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Hartford HealthCare, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the Connecticut area.  At Hartford HealthCare-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team!  We are seeking experienced Physician Assistants or Nurse Practitioners who have urgent care experience treating both adult and pediatric patients, to join our welcoming and diverse community of providers in the surrounding region.  Leadership experience is a must. Market-leading compensation and benefits include:   Medical, Dental, Vision, 401k matching   Paid CME time off plus CME budget, reimbursed professional licenses and dues   Enhanced Tuition Assistance    Employee assistance and wellness programs including a strong focus on promoting mental health   Generous Paid time off    Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more   Day shift hours   JOB SUMMARY Within assigned urgent care centers and geographic region: - Manages and directs all clinical services, is primarily responsible for the quality of care, clinical regulatory compliance, and the supervision of all clinical caregivers. - Collaborates across and within regions to share resources, implement improvement initiatives, and optimize clinical, financial, operational, and customer service performance in partnership with the relevant operational leader (operations director or VP) - Accountable for financial, operational, and clinical goal attainment with operational partner This role has a 34% administrative requirement and a 66% clinical requirement. JOB REQUIREMENTS Education: Master's Degree required for Nurse Practitioners Bachelor's Degree required for Physician Assistants Work Experience: Administrative experience in Emergency Medicine, Family Medicine, Urgent Care, or related field, preferably in a major medical center or health system, required. Outstanding communication and management skills, and an ability to work collaboratively with GoHealth staff, management, health system partners, and other stakeholders. Must possess recent experience in generally accepted and currently used clinical methods and techniques. Required Licenses/Certifications: Currently licensed as a nurse practitioner, or physician assistant in the State of Connecticut Additional Knowledge, Skills and Abilities Required: Clinical skills commensurate with a practice of evidence-based care and knowledge of standard of care for all common urgent care diagnoses Proficiency in MS Word, Excel, PowerPoint, Teams, and Outlook § Super-user level skills with a currently in-use electronic medical record. Strong experience and skills in presentation of clinical and administrative topics to audiences of clinical and non-clinical staff in both formal in informal settings Data analytics ESSENTIAL FUNCTIONS Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job. In collaboration with operations partner: Regional Center Leadership Direct the identification, development, and implementation of programs centered on quality and operational excellence Work collaboratively to facilitate the design, development, and implementation of policies, procedures, and practices related to center operations Ensure market compliance with all federal and state regulations, accreditation organizations, and joint venture/partner requests Oversee maintenance of appropriate staffing levels center operations staff and providers for all market sites; includes, but not limited to developing the staffing model, collaboration with talent acquisition to interview and hire new team members, and providing guidance to the management team on staffing practices Responsible for review and assessment of key performance indicators (KPIs), provide feedback to managers on operational performance, and make recommendations on improvements as needed. Enhance market operations by supporting all cross-market initiatives; provides guidance and best practices to OSMs, ensures timelines are met, and develops and implements cross market processes and procedures. Collaborate with other markets to collect information, share best practices across markets, develop training plans, and capture data to track and monitor progress. Responsible for managing market-wide initiatives, including project management and outcome assessment. Develops, implements, and periodically reviews clinical policies and procedures of the organization, as well as performance standards for providers that guide and support the provision of services to maintain and improve the quality of patient care and the proper functioning of the clinics. Responds to needs and directs clinical staff during environmental and other unforeseen emergency events as directed by the Medical Director and/or HHC-GoHealth leadership. Accountable for facilitating the achievement of organizational targets for center EBIDTA, staff to model targets, NPS, DTD time, and other then current KPIs including clinical quality metrics. Strategic Planning Develop relationships with local providers and service agencies to improve bi-directional patient flow.This will include HHC-employed, as well as private practice physicians