TS&D Leader

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.   Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. About the role Dow North America Dow Industrial Solutions TS&D group has an exciting opportunity for a TS&D Leader/Aircraft Deicing Fluids (ADF) position located in Midland, MI . The selected candidate will be responsible for the management and career development of laboratory operations team members aligned to the Midland DIS R&D/TS&D laboratories, along with focusing on application and formulation development, product qualification, and innovation at customers in the ADF market. As TS&D Leader, you will provide day-to-day supervision and leadership to the Midland TS&D technician team (9 Dow technicians and 3 contractors) and be accountable for the alignment of people resources to value generating R&D/TS&D projects in support of business strategy across many DIS technology spaces. The ADF TS&D responsibilities focus on serving as the technical interface between Dow and ADF customers and working closely with customers to understand needs and develop innovative solutions utilizing Dow products. Additionally, your responsibilities will comprise of active engagement with the broader R&D organization for product development, as well as with Sales to define customer-driven opportunities. Travel to customers and participation in conference and industry trade shows is expected in this role, as aligned with customer and project needs. ADF TS&D Responsibilities / Duties Partner in a cross-functional team environment comprising commercial, manufacturing, product stewardship and supply chain team members to provide product and technical support to customers.  Develop in-depth technical knowledge of products, industry standards, regulations, and product application to support Aircraft Deicing Fluids market. Enable business preservation and growth in the Aircraft Deicing Fluids market through strong technical support, product qualification and new technology development. Providing technical support consists of product recommendations, and problem solving for Dow products. Focal point for customer product and specification technical requests. Act as subject matter expert (SME) for the ADF business and provide necessary technical support for Supply Chain, Manufacturing & Tech Center, Quality Assurance, and Product Stewardship. Develop technical training presentations and provide appropriate training for all ADF customers, distributors, and internal stakeholders e.g. sales, marketing, and CIG personnel. Generate laboratory data to support customer driven projects and placement of Dow products in the industry. Proficient with JMP statistical analysis software.  Develop and maintain formulation chemistry expertise (manufacturing and/or process research experience) for large scale batch blending processes.  Provide direction to the aircraft deicing fluids customer testing laboratory team, which analyzes 4,500+ customer samples per season, supporting ~300 airports across the U.S. and Canada. Act as focal point for specific customer sample requests and troubleshooting activities. Keep current with technical understanding of key formulation additives such Type IV ADF thickeners & surfactants, corrosion inhibitors & metal deactivators, pH buffers & hard water stabilizers used in existing portfolio of Dow ADF products. Actively participate in the SAE G-12 Aircraft Ground Deicing Committee by participating in industry working groups and sponsoring industry standard(s). In addition, attend the annual SAE conferences and engage with key customers. Uses broad market, customer, and application knowledge and in-depth understanding of competitive technologies to solve complex technical issues. Delivers presentations or reports that distill complex ideas into clear results and proposals; communicates appropriately to influence internal and external audiences. Where appropriate securing intellectual property on key technologies and compositions TS&D Leader Responsibilities / Duties Recruiting, developing, and retaining diverse talent and developing an inclusive, high-performing team, managing TS&D laboratory technician resources for DIS technical platforms. Leading the customer analytical laboratory operations teams for Aircraft Deicing Fluids (ADF), High-Temperature Thermal Fluids (HTTF), and Low-Temperature Thermal Fluids (LTTF) and ensuring each lab safely maintains sample analysis turnaround expectations. Leading the product development laboratory operations teams for the Lubricants, Oxygenated Solvents, I&I Cleaning, and Coatings market segments, along with the alkoxylation mini-plant. Accountable for people development including conducting EDP discussions and holding regular 1:1 meetings with team members. Partner with leadership on identifying and implementing growth opportunity areas for employees. Ensures the laboratory teams are using sound scientific methods and contributing to project documentation and communications. Accountable for performance management, including yearly employee goals, end-of-year performance evaluations and reviews, promotion packages, and delivery of balance of consequences. Actively partner with technical project leaders to manage technician resources needed for projects globally. Removes roadblocks to ensure progress as needed.  Partner with leadership to ensure a robust capital plan is in place