Transportation Operations Lead

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! The Transportation Operations Lead is responsible for assisting in driving carrier and service provider performance through collaboration and coordination of people, carriers, and facilities of the team analysts, and stakeholders they support. Their ability to understand, communicate, and present customer needs to various audiences is critical. In this role, being able to troubleshoot, investigate, and resolve issues is key. The right candidate will have a positive attitude, ability and drive analyst productivity, while also keeping strong relationships across the business. Major Duties and Responsibilities: Drive carrier and service provider performance for the US Hub or Spoke locations Collect and interpret data, identify opportunities related to transportation operations Ownership of Fleet/Yard Management, Spokes and ATL Ops Programs Identify areas of opportunity to support a proactive approach to workloads Provide support and development of team analysts to include nights and weekends whereas needed. Create and enhance tools to provide better efficiencies for business partners and team members. Promote, and maintain positive customer relationships Drive the monitoring of carrier KPIs and metrics for transportation analysis Present opportunities of improvement to stakeholders Coordinate and collaborate with multiple warehouses, carriers and service providers across locations and regions on transportation needs Manage and influence corrective actions for ongoing delivery issues/opportunities Proactively approach and resolve bottlenecks in the shipping and receiving processes Update and document standard operating procedures, work instructions, and training materials Knowledge, Skills, Abilities and Competencies: Ability to lead, develop, and drive a cross-functional team. Aptitude to resolve issues, and efficiently diffuse conflict Character Driven: Character resonates with people and impels them to trust and follow recommended solutions Customer Service: Acts and thinks with the customer’s needs in mind. Strong, demonstrated working knowledge of Microsoft Office or Google Business tools (Word, Excel, Powerpoint, Google Sheets, GMail, Drive, Google Docs, etc.) Business Communication: Writes, speaks, and presents clearly, succinctly and professionally across a variety of communication settings and adjusts communication style to the audience Adaptability: Adapts to and embraces change with composure, resilience, and perseverance in the face of constraints, high pressure, and adverse situations. Ability to adapt in a dynamic and always changing environment Time Management: Strong time management, multitasking and prioritization skills with the ability to re-prioritize work as needed Delivers Results: Ability to anticipate issues/negative outcomes and work to resolve proactively. Demonstrates a clear bias for action and a sense of urgency on priorities Persistence: Driven by resolution gained by consistent follow up Demonstrates the ability to build strong relationships with individuals holding various titles and roles Team Mindset: Eager to collaborate with others in developing a solution and the first to volunteer support when help is needed Qualifications, Experience and Education Requirements: Minimum Requirements: Must be legally permitted to work in the United States Must have strong communication skills 1-2 years of leadership experience (preferred) 2-3 Years of Transportation & Logistics related experience 1-2 Years of Warehousing experience ( preferred) Education Required: The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or relevant industry experience in lieu of a degree Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles Occasional overnight travel; less than 10% of the time may be required Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus