Training (Talent Development) Analyst

In these roles, you will be responsible for: ·        Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. ·        Reporting and tracking training effectiveness, project effectiveness ·        Interviewing new hires ·        Regular and continuous touch base with floor and trainees to map improvement   Required Skills for this role include: ·        Communication Skills: 2 years’ experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) ·        Excellent Facilitation Skills ·        Coaching and Feedback ·        Proficient in MS office tools ·        Instructional Design Skills ·        Expat Canadian/worked in Canada/knew Canadian culture