Training Supervisor

Real people. Real service. At  SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a  new Training Supervisor  to join our growing  Fulfillment Center network . This individual will report into our Assistant General Manager and is responsible for designing, delivering, and managing employee training programs across the fulfillment center. This role identifies skill gaps, develops engaging curricula, participates in new hire orientation and onboarding, and reinforces workplace safety standards to maximize productivity and promote a culture of continuous learning and operational excellence. Job Type:  Full-Time, Exempt Location:  180,000 sq. ft. in Farmers Branch, TX at 12301 N. Stemmons Fwy, Farmers Branch, TX 75234 Schedule: This role oversees an operation that runs  Sunday from 8:00 a.m. to 6:30 p.m. CT and Monday through Friday from 6:00 a.m. to 11:30 p.m. CT (Saturdays run based on operational need) . While this position generally follows a schedule of Monday through Friday from 8:00 a.m. to 5:00 p.m. CT , operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams. Salary:  $65,400 – $ 81,750 per year Responsibilities: Design, implement, and evaluate effective onboarding, upskilling, and compliance training programs aligned with organizational goals Coordinate and deliver training for new hires and re-training for existing team members to ensure SOPs are followed and observed Participate in new hire orientation, reinforcing workplace safety methods and introducing company processes, and performance expectations Manage all instructor-led training and facilitate new hire roundtables and train-the-trainer sessions Develop and distribute surveys, interviews, and questionnaires; facilitate the creation of interactive training content and assessments Conduct regular training needs assessments to identify skill gaps across departments Lead collaborative meetings with leadership to determine training needs and develop an administration process Contribute recommendations for continuous learning and development needs; identify enhancements to current training curriculum to generate higher productivity, accuracy and safety Crosstrain in various fulfillment center departments to perform multiple distribution-related functions and ensure well-rounded program design Develop and maintain training documentation and records to track training compliance and implementation of best practices Ensure all training materials, SOPs, and online resources are accurate and up-to-date Monitor and track employee progress throughout the training lifecycle; analyze feedback and measure the effectiveness of training modules Lead informational meetings to prepare and educate team members on new processes and procedures Address all personnel and performance-related incidents that arise immediately Coordinate with other departments on processes and procedures to align on communication and best practices Attend and participate in site Leadership meetings Lead by example and maintain professional standards in the workplace at all times Requirements : High school diploma or GED equivalent 2-4 years of experience in instructional design, corporate training, or a supervisory/leadership role in a fulfillment, warehouse, or distribution environment Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards Demonstrated ability to train, coach, and develop associates to achieve departmental goals Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures Strong understanding of safety practices and ability to promote a safe and compliant work environment Fundamental understanding of inventory, supply chain, and logistics concepts Proficiency with Microsoft Office applications (Word, Outlook, and Excel) Strong problem-solving and time management skills; strong attention to detail Superior verbal and written communication skills Ability to work independently, multitask, and follow process and standard procedures Preferred Qualifications:   Prior experience collaborating cross-functionally to implement process improvements or operational initiatives Familiarity with performance management, including conducting feedback sessions and supporting employee development Experience with Learning Management Systems (LMS) or e-learning content development tools Why work with us:   We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include: Comprehensive and affordable medical, dental, vision, and voluntary life insurance options 401(k) with up to 4% company match Paid vacation, sick time, and holidays Company-paid life insurance and long-term disability Discounted auto, home, and pet insurance programs Flexible Spending Account (FSA) Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) $750 annual professional development budget LinkedIn Learning membership Company rewards and recognition program And more! We empower ownership – We all contribute to our success and we all share in it. Our Ownershi