Total Rewards Manager

Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California. Our continuum of care includes: the Frank Residences assisted living and memory care; the Jewish Home and Rehabilitation Center, offering long-term skilled nursing, short-term rehabilitation, an acute geriatric psychiatric unit for adults over the age of 65; and our Foundation. Founded in 1871 and formerly known as the Jewish Home, our legacy grounds us as our vision propels us forward. Today, we've evolved to support more than 2,500 older adults each year through innovative, comprehensive programs rooted in the Jewish values of compassion, community, and excellence. We are equally proud of our inclusive culture, where 950 team members of diverse faiths and backgrounds work together in shared purpose. WHY WORK WITH US Mission-driven nonprofit organization  Competitive compensation and comprehensive benefits Meaningful work that positively impacts the lives of older adults every day Inclusive community, welcoming to all (you do not need to be Jewish to live or work here) Supportive, team-oriented environment Opportunities for professional growth and development Collaborative leadership focused on enhancing the employee experience Position Summary The Total Rewards Manager is responsible for the hands-on day-to-day administration, delivery, and continuous improvement of compensation, benefits, and recognition programs that attract, retain, and engage employees across Skilled Nursing and Assisted Living operations. This is a highly hands-on, operational role that directly manages day-to-day Total Rewards activities, resolves employee and manager issues, maintains data and systems, and ensures programs are administered accurately, timely, and in compliance with applicable laws, regulations, and organizational policies. The Total Rewards Manager partners closely with HR, Finance, Talent Acquisition, Payroll, and senior leaders to ensure compensation and benefits programs are competitive, cost-effective, compliant, and aligned with organizational strategy, with a strong emphasis on compensation administration, benefits operations, data accuracy, analytics, and employee support . Key Responsibilities Compensation Serve as the primary subject matter expert and day-to-day owner of compensation operations , providing hands-on support to HR Partners, Talent Acquisition, managers, and senior leaders. Review and process compensation changes, including promotions, transfers, market adjustments, equity adjustments, new hire offers, internal moves, and other salary actions. Analyze compensation data, internal equity, market trends, and external benchmarks to support compensation decisions and recommendations. Conduct job evaluations, salary reviews, market benchmarking, and internal equity analysis. Manage participation in compensation surveys and maintain accurate market pricing data. Lead and administer the annual compensation planning and review cycle in ADP, including system configuration, testing, manager support, reporting, and troubleshooting. Maintain salary structures, pay ranges, job classifications, compensation frameworks, policies, and related documentation. Partner with Talent Acquisition and HR to review offers and ensure proposed compensation is consistent with internal equity, market data, and established guidelines. Monitor compensation data for accuracy and identify and resolve discrepancies or inconsistencies. Prepare compensation reports, analyses, and recommendations for HR and leadership. Support union and non-union compensation administration, including interpretation and application of contractual pay provisions where applicable. Benefits Own the day-to-day administration and operational management of employee benefit programs , serving as a hands-on resource for employees, managers, HR, and leadership . Process and oversee benefit eligibility, enrollment, qualifying life events, status changes, and benefit-related employee transactions. Troubleshoot and resolve complex benefits issues, working directly with employees, vendors, carriers, Payroll, and HR to ensure timely resolution. Manage annual benefits renewals, open enrollment, plan changes, system configuration, testing, communications, and implementation. Monitor benefit deductions and eligibility data between HRIS, payroll, benefits systems, and external vendors to identify and correct discrepancies. Serve as the primary point of contact for benefit vendors and carriers, managing day-to-day vendor relationships and issue resolution. Conduct benefits benchmarking, utilization analysis, cost analysis, and plan reviews to identify opportunities for improvement. Ensure benefits programs and processes comply with applicable federal, state, and local requirements. Maintain accurate benefits documentation, policies, procedures, employee communications, and process guides. Support audits, reconciliations, required filings, and compliance activities related to benefit programs. Partner with Finance and Payroll on benefit costs, deductions, invoices, reconciliations, and financial reporting. Provide hands-on employee education and support regarding medical, dental, vision, retirement, HSA/FSA, commuter, leave, and other benefit programs. Total Rewards Operations & Analytics Manage the day-to-day operation of the Total Rewards function , ensuring employee requests, system transactions, vendor issues, and administrative tasks are completed accurately and within established timelines. Maintain the integrity and accuracy of Total Rewards data within ADP and other applicable HR systems. Develop and maintain recurring reports, dashboards, audits, and metrics related to compensation and benefits. Identify process gaps and implement improvements that increase effi