Theatre Attendant - VHNE

JOB LOCATION 9900 E Colfax Ave Aurora, Colorado 80010-5013 Cit y  of Aurora ,  Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:   Integrity ,   Respect, Professionalism , and   Customer Service , and we welcome all who share these values to apply. Why Work for Aurora? Make a difference in the lives of real people every day Diverse community Competitive total compensation package Well-Funded General Employees Retirement Plan Light rail station minutes away On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement Access to innovation workspaces PRIMARY DUTIES & RESPONSIBILITIES Hiring Range: $15.16 - $18.88 **This job announcement is for collecting candidate applications for current and future Theatre Attendant. Applicants will be contacted only when a position need is identified, and qualifications match the needs of the position. **  OVERVIEW OF POSITION / DEPARTMENT Department Information The Library and Cultural Services Departments vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture and history into the lives of Aurorans. We have two divisions within the department: Library and Cultural Services, both offering a variety of free programs and services to the community.  Please go to www.AuroraGov.org/LCS to learn more about our department. OVERVIEW OF   JOB   The   Theatre Attendant   plays an essential role in creating an exceptional patron experience at the Aurora Fox Arts Center. This   role   serves in a variety of front-of-house functions, including guest services, box office operations, concessions,   ushering   and house management. Team members provide outstanding customer service while ensuring performances and events   operate   safely,   efficiently   and professionally.   PRIMARY DUTIES & RESPONSIBILITIES    Oversee all front-of-house operations before, during and after performances.   Coordinate with production staff, stage   management   and box office to ensure smooth operations.   Make announcements as needed before performances.   Manage late seating procedures and audience flow.   Respond to patron concerns,   emergencies   and accessibility needs.   Complete performance reports and incident documentation.   Ensure lobby, auditorium and public areas are prepared for patrons and secured after performances.   Serve as the primary front-of-house contact during performances.   Sell, exchange and process tickets using the theater's ticketing system.   Assist   patrons with ticket purchases, subscriptions,   promotions   and general ticketing inquiries.   Process payments accurately and balance cash drawers.   Maintain confidentiality of patron information.   Provide exceptional customer service by phone, email and in person.   Assist   with will-call distribution and performance check-in.   Prepare and serve concessions, including alcoholic and nonalcoholic beverages,   in accordance with   applicable laws and city policies.   Verify identification and responsibly serve alcoholic beverages.   Operate the point-of-sale system and accurately process transactions.   Stock concession inventory before performances and restock as needed.   Maintain a clean,   organized   and sanitary concession area.   Assist   with inventory counts and communicate supply needs.   Follow all health,   sanitation   and food safety guidelines.   Scan tickets and   assist   with admissions.   Greet, direct and seat patrons before performances and during approved late seating.   Answer questions   regarding   performance, facilities, accessibility,   parking   and venue policies.   Assist   guests with accessibility accommodation and special seating requests.   Distribute programs and promotional materials.   Help   maintain   a clean,   organized   and welcoming lobby and public spaces.   Resolve guest concerns professionally and escalate issues to the House Manager when   appropriate .   Enforce theater policies   regarding   late seating, photography, food and beverages and patron conduct.   Support emergency procedures and venue evacuations when necessary.   Perform   additional   duties as assigned   The listed primary duties and responsibilities are not a comprehensive list of expectations for the job. Duties and responsibilities may change at any time with or without notice.   MINIMUM QUALIFICATIONS & WORKING CONDITIONS An equivalent combination of education, training, and experience that   demonstrates   required knowledge, skills, and abilities may be considered.   Education:     High School Diploma or GED   Experience:     3 years of customer service experience   Prior cash handling experience   Experience   in the performing arts   sector   Preferred Qualifications:    Experience with ticketing software   Knowledge:   Basic accounting principles   Micros oft Suite and Windows based programs   Basic computer , ticketing   systems   and point-of-sale experience preferred.   Strong customer service knowledge   Skills:    Excellent customer service and interpersonal skills.   Strong verbal communication and conflict-resolution abilities.   Abilities:     Establish and   maintain   effective working relationships with employees, all levels of management including execu