Technology Support Engineer

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Oracle Applications DBA Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues to support business continuity and operational excellence. Roles & Responsibilities: - Install, configure, and maintain Oracle EBS R12 (12.1 / 12.2) environments Perform cloning, patching (ADOP), upgrades, and environment refresh activities Manage Concurrent Managers, Workflow Mailer, and application services Monitor and optimize EBS application and Oracle database performance Handle backup and recovery (RMAN), disaster recovery, and high availability setups Administer WebLogic, including application and database tier components Provide techno-functional support across EBS modules (Finance / SCM / HR) Gather and analyze business requirements and propose appropriate solutions Troubleshoot production issues (technical and functional) and ensure RCA completion Manage user access, responsibilities, and application security Perform database performance tuning (SQL tuning, indexing, query optimization) Support version upgrades (e.g., R12.1 to R12.2) and patch analysis Coordinate with Oracle Support for SR management and critical issue resolution Collaborate with cross-functional teams (DBA, Infra, Functional, Business) Professional & Technical Skills: Strong experience in Oracle EBS Apps DBA activities Expertise in ADOP / ADPATCH / TXK patching Hands-on experience in cloning (Delphix), patching, and upgrades Oracle Database Administration (12c / 19c) Backup and Recovery (RMAN) and DR strategies Performance tuning (Database, Applications, Concurrent Requests) Experience in WebLogic and application server management Experience working with Oracle Support (SR handling) . Additional Information: - The candidate should have minimum 3 years of experience in Oracle Applications DBA. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com   Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.