Technical Support Engineer- Building Automation Systems

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. Principal Responsibilities:   Provide technical   expertise   to troubleshoot complex problems and enable local branches to deliver excellence to their customers. Work with headquarters personnel to generate and document best practices related to networking and the deployment of technical solutions. Develop and aid in the development of sustainable solutions to address customer needs. Interact proactively with internal and external customers to understand their needs and recommend and plan for enhancements to their systems and processes.   Essential Functions:   Provide technical support for the   ALFO   Branch Offices on an as needed basis.     Participate in large project reviews and pre-bid reviews on an as needed basis for review of   required   capabilities,   time   estimates,   design requirements,   etc.      Identify   all technical risks and   assist   local site team members in risk mitigation planning .       Assist   in project   commissioning   planning   for complex projects to support local project teams as required .      Provide integration   and   Master System Integrator ( MSI )   specific   support for the ALC Branch Offices, inclusive of any new offerings for integration with our sister companies’ offerings .     Develop or   assist   in   the   d evelopment   of   sustainable   offerings   t hat   complement   WebCTRL   building automation systems   and   provide value to   customers .   Participate in the creation   and updating   of the training   content for   Field Engineers .   Assist   facilitating   Field Engineer   boot camps for in the field training of new   Field Engineers     Create and   maintain   standard work instructions   in accordance with   the Operations Manual guidance .   Provide local training   and guidance   that   is aligned with   ALFO   standard work   and best   practices.   Assist   in the interview process for the hiring of   Field Engineer Supervisors   and   Field Engineers   as requested .     Assist   local management in mentoring   Field Engineer Supervisors   and   Field Engineers .   Knowledge, Skills & Abilities:   Ability   to organize and plan   own   work schedule .   Ability   to work without close supervision.   Maintains   professionalism   in   communication and appearance .   Ability   to multitask   –   able to work on multiple tasks/ projects at one time   Excellent time management skills   Proficiency   with   Microsoft Office Suite: Word, Excel, Outlook, Access, MS Projects,   etc.   Strong problem solving, planning ,   and   field supervision   skills .   Expert   level k nowledge of building automation and construction projects .   Exceptional written and verbal communication skills .   Knowledge of safety laws .   Willingness to pursue   additional   job-related   education and/or   certifications .   Technical  i n-depth understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/ Arcnet , Modbus   TCP, Modbus RTU ,   Lonworks , and N2)   In depth   understanding of BAS   integration techniques   a nd   BACnet   network   fundamentals (including BBMDs and foreign device registration).   Network troubleshooting techniques and the use of network monitoring tools:   DLcapture     Wireshark   Oscilloscope    Modscan   or Equivalent   Ability to design IP networks incorporating IP routing, VLANs, firewalls, and BBMDs   in accordance with   cybersecurity best practices.   E xceptional   a bility to communicate   network   and   server needs to   client   IT departments .   Working knowledge of the OSI Model .   Awareness of cybersecurity best   practices and   ability to advise   and generate guidance.   Knowledge of BAS servers.   Hierarchal   WebCTRL   servers.   Database servers for connection   of   WebCTRL   ( including   MS SQL,   PostgreSQL ,   MySQL ,   and   Oracle).   Pros and cons of   v irtual   v ersus   p hysical   s ervers   and the support requirements of   both .   Strong working   knowledge of remote connection methods   and best   practices.   Qualifications:   Bachelors Degree with 5+ years experience in BAS technical support OR a High School Diploma/GED with 10+ years experience in BAS technical support Travel Requirements :   25% -50%   travel   Preferred Qualifications:   Quality systems knowledge   LEED Accredited Professional   MA/MS with 4-7+   years experience   Pay Range The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed. Other Compensation This position is entitled to short-term cash incentives, subject to plan requirements. Benefits Employees are eligible for benefits, including: Health Care Benefits : Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5