Technical Solutions Arch. Sr. Specialist

Req ID:   388023   NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Epic IAM & Security Analyst (L3) - Hybrid In Plano, TX to join our team in Texas, Texas (US-TX), United States (US). This is a hybrid role based in Plano, Texas , with regular onsite presence required at the NTT DATA Headquarters for team collaboration, project planning, stakeholder engagement, and key operational activities. The role combines remote work with in-office participation to support effective cross-functional partnership and platform delivery. Position Summary We are seeking an Epic IAM & Security Analyst (L3) to support Epic security, identity and access management (IAM), authentication, and integration activities. This role is responsible for administering Epic access controls, troubleshooting security and identity issues, supporting compliance initiatives, and assisting with the delivery of secure access solutions across the Epic environment. The ideal candidate will collaborate with Epic application teams, IAM, Cybersecurity, Infrastructure, and business stakeholders to maintain secure, compliant, and efficient access management processes. Key Responsibilities Epic Security & Access Management Support and maintain Epic security models, access roles, profiles, security classes, and user access controls. Troubleshoot user access, authentication, authorization, and account-related issues. Assist with privileged access management and access governance activities. Perform periodic access reviews and support audit requests. Help implement least-privilege and segregation-of-duties controls. Identity & Access Management (IAM) Support integrations between Epic and enterprise IAM platforms including Active Directory, Entra ID, SailPoint, Saviynt, ServiceNow, MFA, and SSO solutions. Assist with Joiner-Mover-Leaver (JML) lifecycle processes. Troubleshoot user provisioning, deprovisioning, and identity synchronization issues. Support automated access-management workflows. Authentication & Single Sign-On Troubleshoot SSO, SAML, OAuth/OIDC, MFA, and federation-related issues. Diagnose authentication failures and assist with resolving access problems. Support certificate management and identity-related configuration updates. Epic Integrations & Interoperability Assist in supporting integrations between Epic and enterprise applications. Troubleshoot API, web service, HL7, and FHIR integration issues. Work with application and infrastructure teams to resolve interface-related incidents. Incident & Problem Management Investigate and resolve application, security, and access-related incidents. Participate in RCA activities and support implementation of corrective actions. Escalate complex issues to senior engineers and SMEs when required. Provide support and guidance to L1 and L2 support teams. Compliance & Operational Support Support HIPAA, audit, and compliance activities. Assist with documentation, access certifications, and audit evidence collection. Participate in process improvement and automation initiatives. Support operational reporting and access governance activities. Required Qualifications 3+ years of experience in Identity & Access Management, Security Administration, Healthcare IT, or related technical support roles. 2+ years of experience supporting Epic Security and Access Management. Experience with: Epic Security (Roles, Profiles, Security Classes, Access Controls) Microsoft Active Directory and Entra ID SSO, SAML, OAuth/OIDC, MFA, and Federation Services IAM/IGA platforms such as SailPoint or Saviynt ServiceNow workflows and ticket management Experience supporting user provisioning and access-management processes. Strong troubleshooting and analytical skills. Basic scripting or automation experience using PowerShell or REST APIs. Understanding of security and compliance requirements within healthcare environments. Preferred Skills Epic Security Certification or progress toward certification. Experience supporting Epic application security in a healthcare environment. Familiarity with HL7, FHIR, APIs, and healthcare interoperability concepts. Exposure to Privileged Access Management (PAM) solutions. Knowledge of Microsoft Entra ID Conditional Access and MFA. Experience working with identity governance and access review processes. Strong communication, documentation, and stakeholder collaboration skills. Ability to manage multiple priorities in a fast-paced support environment. NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role will depend on the location of the successful candidate. For candidates in either of these locations, the starting pay range is $99,240- $124,050. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.  This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innov