Technical Product Manager, Onshape Ecommerce & CPQ Platforms

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.  Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.   Technical Product Manager, Onshape Ecommerce & CPQ Platforms  Hybrid – Seaport Boston, MA (2-3 days a week)   Job Description  Onshape (www.onshape.com), a PTC SaaS business, is developing a completely new Computer-Aided Design (CAD) and design data management platform for professional mechanical designers and engineers, delivered globally as SaaS. Think SolidWorks meets GitHub meets Google Docs. Our office is in the heart of Boston’s beautiful Seaport District.  PTC seeks an experienced Technical Product Manager with CPQ and/or E-commerce experience to drive the systems that connect Onshape to the way customers buy it: sign-up, sales-led or in-product purchasing, trials, provisioning and entitlements, and the handoff from a closed sales deal to a correctly provisioned account.  Onshape sells two ways. Customers can purchase directly in the product, or work with our sales team. Both paths land in the same product, and customers move between them as they grow. Both work today — and as the business grows, so does what we need from them, including an expanding set of usage-based, API, and AI-driven plans.  You will define what gets built here, work with engineering to deliver it, and partner with sales, marketing, customer success, and business operations. You will join the Product Operations & Strategy team within the Onshape product organization, working cross-functionally on the systems, data, and processes that no single team owns on its own. This is a technical role in a business-facing domain, and it suits someone who is comfortable in both.  Daily aspects of the role  Write requirements and user stories, and review technical designs with engineers  Meet with sales, marketing, customer success, order operations, and business operations to gather requirements and agree on priorities  Prioritize the backlog in Jira and work with engineering through an Agile release process  Query the data warehouse in SQL to investigate conversion, funnel performance, and provisioning issues  Triage problems in the purchase and provisioning flows and drive them to resolution  Manage minor enhancements and business rule changes to our Salesforce CPQ platform  Responsibilities  Define how the Onshape product system integrates with downstream go-to-market systems, including Salesforce and our CPQ platform, and maintain the abstraction layers between them  Drive the roadmap for sign-up, in-product purchasing, trial, and provisioning — from requirements through delivery and measurement  Define and manage implementation plans for how new product offerings will be quoted and presented in-product - identifying key deal business rules and coordinating with internal data teams to set pricing and revenue recognition definitions in our product master  Identify and implement opportunities for improvement in current deal desk and provisioning processes in our Salesforce platform  Own the administration of our Salesforce CPQ platform  Improve conversion across the self-serve funnel, and work with Business Operations so that what sales quotes and closes provisions correctly without manual intervention  Own the technical product requirements for in-product payment processing  Deliver the product capabilities Business Operations and Finance need for renewals, downgrades, dunning, collections, and deprovisioning  What success looks like  Billing, payments, and collections run reliably with the least possible human intervention  Purchases and closed deals provision correctly, and deprovisioning happens cleanly and on time  These systems absorb growth — more customers, more sign-ups, new plan types, and additional currencies — without proportionally more manual work  Requirements  5+ years in product management or technical program management, or providing technical support for e-commerce/CPQ systems  Experience with SaaS commercial systems such as self-serve purchasing, subscription provisioning, entitlements, or billing  Experience integrating a product with a CRM or CPQ platform  Able to understand data and system designs and how systems interact with each other through API and other integrations  Proficiency in SQL and hands-on experience analyzing data in a data warehouse  Working knowledge of SaaS subscription mechanics, including ARR, plan changes, add-ons, and usage-based pricing  Skills and knowledge most helpful to the job  Familiarity with revenue recognition for subscription and consumption-based products  Experience at a publicly traded software company  Hands-on experience with Salesforce and a CPQ platform  Experience supporting both self-serve and sales-led purchasing motions  Experience monetizing usage-based, API, or AI capabilities  Background in software engineering  Experience with CAD, PLM, or other engineering software  Basic Qualifications  Bachelor’s degree in engineering, computer science, mathematics, business, or equivalent experience  This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC. PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $120,000 - 180,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actu