Technical Operations Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Technical Operations Manager - Global Support Center Job Description Position Overview The Technical Operations Manager serves as the strategic leader and operational backbone of JLL's Global Support Center (GSC), orchestrating complex 24/7 facility operations across multiple sites while driving team excellence through innovative leadership and continuous improvement initiatives. This role demands an exceptional individual with a great attitude, optimistic approach, and out-of-the-box thinking to navigate the dynamic challenges of critical facility management while fostering team cohesion, growth, and development. Key Leadership Responsibilities Strategic Operations Management Lead comprehensive daily operations across Arizona, North Carolina, and Pennsylvania Global Support Centers ensuring 100% operational readiness Drive incident management events with systematic Root Cause Analysis implementation Orchestrate seamless 24/7 operations through dynamic shift management and proactive resource allocation Manage complex client relationships and coordinate real-time event responses across multiple facility systems Team Development & Leadership Excellence Inspire and develop a team of professionals through strong team leadership skills and mentoring Implement innovative training programs including comprehensive 90-day new hire development and ongoing competency enhancement Foster team cohesion and growth through creative problem-solving approaches and collaborative leadership strategies Conduct performance management, recognition programs, and career development planning with an optimistic, solution-focused mindset Partner with fellow GSC managers to champion a collaborative environment where the strongest ideas drive operational excellence regardless of source. Systems & Technology Integration Oversee Building Automation Systems (BAS), Siemens Fire Panels, radio communications, and Video Teleconferencing infrastructure Drive continuous improvement through out-of-the-box thinking in operational efficiency and technology utilization Manage comprehensive quality assurance programs with monthly audits across multiple operational categories Coordinate advanced technical support for workstations, systems integration, and infrastructure maintenance Strategic Planning & Business Excellence Execute quarterly business reviews and annual strategic planning initiatives Maintain extensive reporting systems for executive leadership including monthly Director reports and performance analytics Drive safety and regulatory compliance initiatives Critical Operational Scope Daily Excellence (365 Days/Year) Morning facility readiness and infrastructure assessment Incident leadership with comprehensive escalation management Proactive building monitoring and critical space tours Real-time coordination of contractors, technicians, and operational teams Strategic Oversight Cycles Weekly engineering meetings, staff development sessions, and comprehensive reporting Bi-weekly quality audits and certification monitoring Monthly training programs, expense management, and performance reviews Quarterly strategic planning and annual team performance management On-Call Leadership (Rotation) Provide after-hours escalation support Monday-Friday (7 PM - 6 AM) Weekend and holiday coverage with 2-hour response time requirements Emergency coordination for building shutdowns and critical system failures Required Qualifications & Competencies Leadership & Personal Attributes Exceptional attitude and optimistic approach to complex operational challenges Proven team leadership skills with demonstrated ability to inspire and develop diverse teams Creative, out-of-the-box thinking that drives innovation in operational processes and team development Strong emotional intelligence with ability to maintain team morale during high-pressure situations Technical & Professional Requirements Bachelor's degree in Engineering, Facilities Management, or related field preferred, but not required Preferred 5+ years of facility management experience with 5+ years in leadership roles Advanced knowledge of Building Automation Systems, fire safety systems a plus, and critical infrastructure Proven experience in incident management, emergency response, and crisis leadership Operational Excellence Demonstrated success in 24/7 operations management and shift coordination Experience with comprehensive quality assurance program development and implementation Advanced skills in training program design and team development Proficiency in multiple technology platforms and systems integration Career Impact & Growth Opportunities This role offers the opportunity to shape critical infrastructure operations while developing exceptional leadership capabilities in a fast-paced, high-impact environment. The successful candidate will drive organizational excellence through innovative thinking, team development, and operational optimization while building lasting client relationships and advancing their career within JLL's dynamic facilities management organization. The position provides significant growth potential for proven leaders who thrive on complex challenges, enjoy developing others, and possess the optimistic mindset and creative problem-solving abilities necessary to excel in critical facility operations management. This