Team Lead, Resupply - High Acuity

Who We Are :   At Synapse Health,  we're  streamlining the durable medical equipment (DME) process.  We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.    Since  2016,  with decades of industry and leadership experience,  we've  delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity,  we're  redefining how DME works for providers, prescribers, and patients. We are proud to offer  work that matters, on a mission that  matter s .     Learn   more at   SynapseHealth.com   and on   Synapse Health’s LinkedIn .     What We Need :     The  Team Lead, Resupply - High Acuity  plays a key leadership role in supporting the day-to-day execution of Synapse Health’s resupply operations. This position ensures patients meet eligibility  requirements,  and that resupply orders are processed accurately, efficiently, and in compliance with organizational and regulatory standards.   As a Team Lead, you combine hands-on operational  expertise  with  people  leadership— providing  real-time guidance,  monitoring  workflow health, and supporting team performance. You serve as a bridge between Specialists and leadership, helping streamline processes, surface issues early, and foster a culture of accountability, collaboration, and continuous improvement.   What You Will Do :     Support daily resupply operations by coordinating intake, qualification, and order processing activities.   Ensure team members consistently follow standardized resupply workflows and  comply with  company policies, payer requirements, and regulatory guidelines.   Monitor individual and team progress throughout the day,  identifying  workflow bottlenecks, capacity issues, or performance risks.   Serve as a first point of escalation for complex or unclear resupply scenarios, providing guidance and direction to Specialists.   Provide on-the-job coaching and real-time support, answering process-related  questions,  and  assisting  with troubleshooting.   Support onboarding, training, and ongoing skill development for new and existing team members.   Partner closely with the Manager or Director of Resupply to communicate team needs, workflow gaps, trends, and opportunities for improvement.   Perform regular quality checks on documentation and orders to ensure accuracy, completeness, and eligibility prior to fulfillment.   Assist  with basic reporting and tracking of operational metrics, such as order volume, turnaround time, and qualification accuracy.   Collaborate with other Team Leads, Specialists, and cross-functional partners to  maintain  efficient and reliable resupply workflows.   Model professionalism, accountability, and patient-centered service, contributing to a positive and engaged team culture.   Perform  additional   duties as  assigned to support team and operational  objectives .   What You Have :      At Synapse Health,  we’ve  intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member.  Additional  requirements include:   4+ years of experience  in healthcare or the durable medical equipment (DME) industry, including customer service, call center operations, or similar healthcare environments.   Associate degree or equivalent experience  required ;  Bachelor’s  degree  preferred.   Proficiency  in Microsoft Office applications and the ability to quickly learn department- and role-specific software systems.   Excellent verbal and written communication skills, including the ability to influence, guide, and support peers.   Strong analytical and problem-solving skills to  identify  issues, assess impact, and recommend solutions.   Demonstrated experience delivering exceptional customer service and  maintaining  positive relationships with patients, providers, and vendors.   Ability to thrive in a fast-paced, dynamic environment and adapt to changing processes, technologies, and customer needs.     What Sets You Apart :     Strategic Thinker:  Sees the broader resupply workflow and  anticipates  downstream impacts.   Adaptable Leader:  Embraces change and continuously seeks ways to improve efficiency and patient experience.   Analytical:  Breaks down complex problems and translates insights into actionable improvements.   Sound Decision-Maker:  Balances patient needs with operational priorities in complex situations.   Leadership Excellence:  Motivates, supports, and guides team members to achieve  strong performance .   Tech-Savvy:  Comfortable learning and adopting new tools and technologies.   Compensation:   The pay range for this position is  $23.85 – $29.81  per hour. This range reflects the  anticipated  compensation at the time of posting. Final compensation will be based on factors such as relevant experience,  demonstrated  skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.   What Sets Us Apart :    Work is a part of life ,  but at Synapse Health, we believe it should be meaningful and enjoyable.  We’re  committed to helping our team members thrive personally and professionally, which is why our benefits include:   Professional growth opportunities  with compelling career paths   Healthy work-life balance supported by generous paid time off (PTO)   Comprehensive benefits package , including medical, dental, vision, STD  &  LTD insurance for full-time team members   401(k) savings plan  with employer matching contributions   Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion,