Team Lead Fulfillment Nights/Days - Operations

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Warehouse Team Lead will play a critical role in driving daily warehouse operations, order fulfillment accuracy, and frontline team performance. ROLE OVERVIEW The Warehouse Team Lead is responsible for leading, mentoring, and directing a team of 10–25 warehouse associates across functions including receiving, pick and pack, shipping, and inventory control. This role oversees daily operational execution — ensuring accuracy in stock movement, adherence to safety protocols, and on-time order fulfillment — while partnering with warehouse leadership to drive continuous improvement. The Warehouse Team Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: Partner with Shift and Department Managers to align workflow priorities, capacity planning, and process improvement initiatives across warehouse functions. Serve as a point of escalation for material needs, inventory issues, and process barriers, coordinating resolution across teams and departments. People Leadership: Lead, mentor, and coach warehouse associates in standard operating procedures, performance expectations, and Fanatics' Core Values, supporting both new hire onboarding and ongoing skill development. Oversee and support a team of 10–25 associates, assigning tasks, directing workflow, and recognizing individual and team performance to foster a high-performing culture. Fan & Customer Impact (Obsessed with Fans) Monitor picking, packing, labeling, and palletizing processes to ensure orders are fulfilled accurately and on time, directly supporting the end fan experience. Oversee preparation of shipping documents and coordination with carriers to ensure seamless, timely delivery of officially licensed merchandise to fans worldwide. Supervise receiving, unloading, and put-away of stock to maintain inventory accuracy and readiness for order fulfillment. Reinforce high standards of accuracy and quality across all warehouse activities, ensuring fans receive the right product in the right condition. Innovation & Problem Solving (Limitless Entrepreneurial Spirit) Ensure proper and proficient use of the Warehouse Management System (WMS) and RF scanning equipment to maintain real-time inventory visibility and operational efficiency. Identify and escalate process barriers or workflow inefficiencies, contributing to continuous improvement initiatives alongside warehouse leadership. Support planning for future capacity requirements by surfacing operational data, trends, and frontline observations to management. Leverage digital tools and reporting systems to maintain accurate documentation of stock movements, receivables, and workflow metrics. Ownership & Execution (Determined & Relentless Mindset) Take ownership of daily operational targets, prioritizing orders and directing workflow to consistently meet delivery timelines without step-by-step direction. Promote and enforce company health and safety practices across all warehouse activities, ensuring full compliance at all times. Maintain accurate reporting and documentation of inventory, stock movements, and production metrics to support operational transparency. Adhere to and model Fanatics' Code of Conduct and Core Values, holding the team accountable to consistent standards of performance and conduct. AI & DIGITAL CAPABILITY We are building a future-ready organization. This role is expected to: Apply AI and technology to improve efficiency, quality, and outcomes Use data and digital tools to inform decisions and enhance performance Demonstrate curiosity and adaptability in adopting new technologies and ways of working Contribute to a culture of innovation and continuous improvement CAPABILITIES & EXPERIENCE YOU BRING Required Qualifications: Minimum 3 years of warehouse experience, with demonstrated knowledge of receiving, inventory control, pick and pack, and shipping operations. Proven ability to lead, direct, and motivate a team of frontline warehouse associates in a fast-paced, high-volume environment. Strong verbal and written communication skills in English, with the ability to clearly convey instructions, expecta