Systems Administrator, Sr. (College Support)

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Hardware/Software Troubleshooting, Thin Client Technologies, Virtual Desktop Infrastructure (VDI) Certifications: None Experience: 8 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to Support our intelligence customer in Springfield, VA. HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT As a System Administrator (College Desktop Support), you will be responsible for providing excellent technical support to NGA College end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments. In this role, a typical day will include: Serve as an NGA College Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support. Facilitate meetings and engage regularly with customers and members of senior leadership to: Address IT related questions or concerns Coordinate and plan emerging customer requirements and classes Provide situational awareness to NGA College stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in NGA College classrooms and spaces Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature. Provide troubleshooting support for systems hardware and software issues that are highly complex. Performs advance software installations and upgrades to operating systems and layered software packages. Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels. Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.   Leads complex data/media recoverability following a schedule of system backups and database archive operations. Evaluates and assesses existing systems and plans long term strategies. Configure and maintain networked computer systems, including hardware, system software, and applications Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines. Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.   Inventory management of UDS deployed software and end user devices Utilize Cisco TMS to facilitate VTC calls Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues Train end-users in the proper use of hardware and software. May training large groups of end users. May coach and review the work of less experienced professionals. May serve as a team or task leader (Not a people manager) May require after-hours support or weekend support for mission, program and special project support WHAT YOU'LL NEED TO SUCCEED: Knowledge in one or more of the following areas: Thin Client using Virtual Desktop Infrastructure (VDI) Technology Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM End User Hardware   Thin Client, Thick Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone, Desktop Image Management Home Directory and Profile Support Services E-mail Support Services Software Support Services  Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM  Excellent troubleshooting capabilities Strong communication skills Strong work ethic and attention to detail Strong writing skills (consistently document work completed) Strong time management skills and ability to work flexible schedules to meet job requirements Ability to move and lift computers, printers, monitors, and other hardware Team player and willing to share knowledge and learn from others to ensure team's success Enthusiasm and ability to adapt to new and changing technologies Education/Experience Requirement: BA/BS (or equivalent experience) 8+ years of experience Certifications: Security+ or CASP ITIL v4 Foundations Location: Customer Site US Citizenship Required  GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. #RoverGSS The likely salary range for this position is $124,093 - $136,850. 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