System Administrator (Hybrid in Indianapolis, IN)

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission.  We don’t solve problems  for  our clients. We solve problems  with  them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 350 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. To support our continued growth and help solve our clients’ most challenging technology problems, we are looking for a Systems Administrator to join our team in Indianapolis, Indiana. In this role, you will administer and improve client technology environments spanning on-premises infrastructure, Microsoft cloud services, endpoint platforms, identity systems, and business-critical applications. You will work alongside service desk, engineering, security, automation, project, and client leadership teams to deliver secure, reliable, and well-managed technology solutions. Your typical responsibilities will include: Own assigned operational responsibilities, escalations, and project commitments through completion, coordinating with the broader client team when additional expertise or support is needed. Serve as a trusted technical resource for clients by communicating clearly, understanding business impact, and delivering a consistently strong service experience. Administer and support Windows Server, Active Directory, Microsoft Entra ID, Microsoft 365, Azure, virtualization platforms, storage, backup, and recovery technologies. Manage identity and access services, including user administration, group and role management, authentication policies, conditional access, and multifactor authentication. Support and improve endpoint management, patching, application deployment, system monitoring, and device security across client environments. Maintain core infrastructure services, including DNS, DHCP, Group Policy, certificates, file services, remote access, and other integrated systems. Monitor the health, availability, performance, and capacity of client systems and take proactive action to prevent or minimize service disruption. Investigate complex incidents, identify root causes, and implement sustainable solutions that reduce repeat issues. Evaluate and remediate infrastructure vulnerabilities in coordination with security and service delivery teams. Follow established incident, problem, change, and configuration management practices to protect client environments and ensure work is performed with appropriate planning and documentation. Identify opportunities to standardize, automate, and improve recurring administrative work using tools such as PowerShell and managed-services automation platforms. Maintain accurate client documentation, configurations, procedures, and knowledge articles. Provide clear and timely updates within service tickets, including troubleshooting performed, decisions made, client communications, resolution details, and next steps. Accurately record time and work activity to support client communication, service reporting, capacity planning, and operational accountability. Participate in an on-call rotation and provide after-hours support for critical incidents or planned changes when needed. Work collaboratively with technical and client-facing teams to deliver solutions aligned with each client’s operational and business needs. We are looking for someone with: Must live in the Indianapolis, IN area and willing to work a hybrid schedule with 3 days/week onsite Four to six years of experience in systems administration, infrastructure support, or a comparable technical role. Experience supporting multiple technology environments, preferably within a managed-services, consulting, or similarly client-focused organization. Strong analytical and troubleshooting skills, with the ability to work through complex or unfamiliar technical issues. A demonstrated ability to take ownership of incidents and assignments through resolution. Strong written and verbal communication skills, including the ability to explain technical issues, risks, and recommendations to audiences with varying levels of technical knowledge. A client-focused mindset with a strong sense of urgency, accountability, and attention to detail. The ability to prioritize competing responsibilities and work effectively across operational support, escalations, and project-based assignments. Experience working within established ticketing, documentation, change-management, and time-entry processes. A willingness to participate in an on-call rotation and provide occasional after-hours support. A Microsoft role-based certification, or an equivalent technical certification, is preferred. The ability to live within commuting distance of Indianapolis and work a hybrid schedule that currently includes three days per week onsite. Legal authorization to work in the United